Contact Hunter Tenants' Advice and Advocacy Service

16/03/2020
Access is via the telephone advice line on 4969 7666 or freecall 1800 654 504. If you can't get through during advice hours, please keep trying. You can leave a message outside advice hours and we will endeavour to give you a call back within 24 hours. If you have an order of the Tribunal, a notice of termination or are being threatened with eviction please fill in the contact form here...
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Tales from the riverside

04/03/2020
Ron and Matt
It was difficult to know where to start this article – it could have so many themes but essentially it is about one man who just wants to live quietly in the land lease community he chose as his place of retirement. Ron purchased his home in a riverside caravan park in south west New South Wales in November 2013. He had sold his previous home and had a short stay as tenant in caravan park close by. Ron was clear with the operator that he wanted to live in the community and needed a home that would allow him to do that. The operator offered to sell him a place and said his occupation had to be approved by the committee.
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Thank you Julie Foreman!

13/02/2020
Julie Foreman at the Town Hall Assembly
Julie Foreman is moving on from her role as Tenants' Union Executive Officer, and the Tenants' Union Board and staff would like to thank her for her fantastic contribution. It has been the Board's absolute pleasure to work with Julie for her entire tenure at the Tenants' Union. Some of the Directors have been on the Board nearly as long as Julie has been at the helm, while others have only just joined, but we are all united in saying she will be dearly missed.
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Advocating for independent living

12/02/2020
Mary and Amanda
Recently, the Northern Rivers Tenants' Advice and Advocacy Service was able to assist a tenant to maintain her independent living. The tenant lives in social housing, in a modest three bedroom home where she has lived all her life, in a country town. She has a severe visual impairment, and until recently was cared for by her mother. Sadly, her mother passed away not long ago. Her mother held the tenancy, so when she died, our client was given a six month fixed term agreement, while her eligibility for social housing was assessed.
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Ensure all rental homes are safe and healthy

11/02/2020
We, a broad collection of community, business, research and environment groups, have come together to call for the NSW Government to set strong minimum standards for rental homes. All rental homes should be safe, healthy and affordable to run.
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Advice and advocacy for renters in every community

10/02/2020
Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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Important info for bushfire affected tenants

07/02/2020
Fire icon
We at the Tenants' Union are shocked and saddened by the unprecedented bushfire emergency of the last months. Some of you may have lost your rental accommodation to the fires or may have had your accommodation damaged. Some of you may have family, friends or neighbours who have been affected. We have compiled these resources which may be helpful.
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Partnering with Ngalaya First Nations lawyers

06/02/2020
Ngalaya
The Tenants' Union is proud to announce a new partnership with Ngalaya – the peak body for First Nations lawyers and law students in NSW. We will be collaborating on a number of projects. The Tenants' Union will offer Ngalaya members tenancy law training at no cost, and facilitate access to the Tenants' Advice and Advocacy Services Network. Ngalaya has already begun assisting the Tenants' Union with recruitment of Aboriginal staff and will facilitate ongoing mentoring and support for the Tenants' Union Paralegal (Aboriginal) position.
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Working to support People With Disability Australia

30/01/2020
PWDA TU
The Tenants' Union is pleased to announce a new partnership with People with Disability Australia. We will be supporting PWDA's Disability Housing Advocacy Service, by providing legal support and advice, training, referrals and resources, in relation to tenancy law. The first matters we have advised on include repairs in social housing, and habitability in private rental.
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A year to review

03/12/2019
Gateway Lifestyle Stanhope Gardens residents
Yes, it has been four years since the Residential (Land Lease) Communities Act 2013 (RLLC Act) commenced and that means the statutory review is due next year. The Tenants’ Union has already started working with Tenants Advice and Advocacy Services, Resident Groups and Resident Committees to identify areas of the law we think could be improved. Looking back over the past year electricity overcharging by operators has once again dominated the land lease community landscape. NCAT has determined a number of disputes and other groups of home owners have reached agreements regarding charges and refunds with their operators.
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