News and announcements

Been to the Tribunal? Take our survey and win $50

Tribunal hearing
Are you a renter who has been to the NSW Civil and Administrative Tribunal for a tenancy dispute in the last three years? Do you have a spare 10 minutes to complete our survey? You'll go into the running to win one of two $50 gift cards. We want to hear about your experience going to the Tribunal, what advice or support you had, and how it impacted the outcome of your hearing. The survey closes 1 October, so follow the link and get your answers in to go into the running for one of the gift cards!
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Electricity win – a real circuit breaker

Parklea land lease community residents
A few weeks ago the Tenants' Union of NSW successfully represented 93 residents from Parklea residential land lease community in Tribunal applications regarding unfair electricity charges. Residents will now receive a refund totalling approximately $80,000 for incorrect charges in their embedded electricity network dating from November 2015. This important case will assist residents across NSW to challenge overcharging for their electricity.
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Reflections of a Blue Mountains Tenant Advocate

Jo Hibbert
Jo Hibbert, Tenant Advocate
Jo Hibbert has been a Tenant Advocate at the Blue Mountains Tenants’ Advice and Advocacy Service for seven years. Now she’s retiring for a well-earned break, so we took the opportunity to ask her for some reflections about her time in the world of tenancy. She talks about some of her experiences at the Tribunal, and the way the workload for Advocates has increased, but the funding hasn't. She also tells the story of a tenant who she defended from eviction six times!
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17 years of advocacy in Regional NSW

Chris Maybin
Chris Maybin, Tenant Advocate
Chris Maybin has been a Tenant Advocate with VERTO South West Tenants’ Advice Service for 17 years. Now she's moving on, but in this interview she gives some of her thoughts and reflections on her experiences. She talks about having to tell a family they were going to be homeless, and being "cursed" by a landlord! She also explains some of the particular challenges faced by tenants and Tenant Advocates in regional New South Wales.
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Job opportunity – Solicitor: Aboriginal Support

Burralgaa Walaay by Millmullian
The Tenants' Union of NSW is seeking someone for the role of Solicitor: Aboriginal Support. This role involves giving advice, engaging in litigation, undertaking research, assisting in policy development, and providing training to the four front-line Aboriginal Tenant Advice and Advocacy Services in NSW.
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Will you stand up for renting pets?

Child and dog sitting on a couch
Australia is a pet-loving country. A nationwide survey in 2018 found that 82 per cent of Australians agree that animals make them healthier or happier. NSW is being left behind other parts of Australia – both Victoria and the ACT have amended their laws to make pet-keeping the default option. But NSW now has the opportunity to take the lead!
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New Tenancy Law Regulations – have your say

Liv
Liv Todhunter, Tenant Advocate
The Residential Tenancies Amendment (Review) Act 2018 passed late last year – containing a number of positive changes, and some shortcomings. Regulations are currently being drafted; we encourage you to have your say via the Fair Trading website (before 2nd August). Liv Todhunter, Tenant Advocate and Team Leader at the Illawarra and South Coast Tenants’ Advice Service spoke to the Illawarra Mercurcy about the changes.
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NSW Civil and Administrative Tribunal – have your say

Screenshot of the NCAT front page
The Civil and Administrative Tribunal has been operating for more than 5 years! In that time hundreds of thousands of tenancy, social housing, residential land lease communities and boarding house renters have attended hearings. The Justice Department is now conducting a review of the Tribunal. If you have had an experience there and would like to tell them about we encourage you to participate. You need to send your response by July 10th.
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Q+A: Water restrictions, drought and rental bond

Watering can
"The agent is demanding all of my bond to pay for turf and lawn work. The lawn is not what it was at the beginning of the tenancy. But, we are in drought and there are water restrictions. It does not seem fair that I have to pay for turf etc when the lawn would probably have died anyway. Where do I stand? What can I do?"
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Changes to the law for 'protected tenants'

Protected tenant's roof
The leaking roof over the home of a 93-year-old protected tenant.
From 1 July 2019 the law regarding ‘protected tenants’ changed. They previously were covered under the provisions of the Landlord and Tenant (Amendment) Act 1948. No-one knows how many protected tenancies remain, but in 2019 their number is small. Some five years ago we estimated that there were 400 to 600 protected tenancies across New South Wales. Today their numbers probably have halved.
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