News and announcements

Evictions banned? Rent relief? – COVID19 update

Covid19 graphic
An eviction moratorium has been announced, but not yet implemented. Renters need this urgently, along with a system where we aren’t saddled with massive debts. This crisis is a whole-of-community problem. Governments need to step in to facilitate rent relief.
Read more

Service NSW COVID19 Hotline

Service NSW has established a 24 hour/7 day a week hotline to support people and business operators throughout the COVID-19 pandemic with questions about support and government assistance, phone 13 77 88. Staff can follow up about specific concerns as well as give general information.
Read more

Coronavirus: Open house inspections stopped

A NSW government public health directive has been issued banning open house inspections for conduct an open inspection of premises for the purposes of the sale or lease of the premises. Landlords and agents can still show a single party the premises after they have made an appointment with the tenant(s).
Read more

Protect our communities: no evictions in a health crisis

Protext our communities - no evictions in a health crisis
We are community coalition made up of 70 people and organisations who work with renters and research housing problems. The COVID19 epidemic is a public health crisis that will be made worse by evictions. We call on the Commonwealth, State and Territory governments to ensure no evictions happen during this crisis.
Read more

Important changes to rental laws – 23 March 2020

Picture reading "Tenancy law changes: new rules for renting in NSW from 23 March..."
Important changes to tenancy law have come into effect as of 23 March 2020. These changes affect anyone renting a property in NSW (including people who rent both home and site in residential land lease communities). We have been working hard to update our factsheets so that you can be sure that this site is accurate and you're reading the most up-to-date information.
Read more

Inner Sydney TAAS: COVID-19 service update

The Inner Sydney Tenants' Advice and Advocacy Service at Redfern Legal Centre is continuing to provide legal assistance remotely during the coronavirus COVID-19 outbreak. Please contact us online during this time, using the form at
Read more

Western Sydney Tenants' Service: COVID19 update

The Western Sydney Tenant’s Service is still in operation and our staff will be working remotely until further notice from 25 March 2020. For tenancy enquiries, please contact our service and leave a voice message with your name and best contact number on (02) 8833 0933 or send us an email with your name, best contact number and a short summary of your enquiry to Please make a note if your matter is urgent i.e. Urgent Repairs, Lockouts, Evictions.
Read more

New England & Western TAAS: COVID19 service update

From 23 March, all offices of the New England and Western Tenants' Advice and Advocacy Service will be closed – staff we will be working remotely. We cannot take calls directly, but please leave a message with your name, phone number and full address and we will call as soon as we can. We will be clearing the messagebank regularly, so please leave a message.
Read more

Northern Rivers TAAS: COVID-19 service update

The Northern Rivers Tenants' Advice and Advocacy Service is taking a proactive approach to the potential spread of COVID-19. Our advice line continues to operate on Monday, Tuesday, Thursday, Friday. The advice will be limited to the following matters – termination; threats of or actual eviction; hearings in the NSW Civil and Administrative Tribunal; domestic violence; urgent repairs relating to electricity/water supply or damage from fire, flood, storm; serious health or safety issues.
Read more

Eastern Area Tenants Service: COVID-19 service update

In response to COVID-19 the EATS office will be closed from the 18th of March. We have made arrangements to work remotely and will continue to run the advice hotline, however, we will not be attending the NSW Civil and Administrative Tribunal or doing community outreach for the time being. If you have a Tribunal hearing and require advice on the day, there will be numbers provided where you can directly contact a tenant advocate.
Read more