Inner West Tenants' Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Advice Hours:

Mon:

9.30am-1pm, 2-5pm

Tue:

9.30am-1pm, 2-5pm

Wed:

9.30am-1pm, 2-5pm

Thu:

9.30am-1pm, 2-5pm

Fri:

9.30am-1pm, 2-5pm

Website:

mlc.org.au

ABOUT

Inner West Tenants' Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. After identifying the nature of your tenancy issue we will ask you to leave your name, suburb and telephone number and a tenant advocate will call you back. We try to return all calls within 24 hours, however calls from boarders and lodgers will be taken immediately whenever possible.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

Face-to-face appointments may be available – please call us to dicuss. If you are a boarder or lodger and you need help, please call us or drop in to our office. IWTAAS is located at 338 Illawarra Rd, Marrickville. IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities’ most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

NEWS

Make Renting Fair – community support growing

Make Renting Fair
Make Renting Fair is a new community campaign to end unfair evictions. Bringing together a strong coalition of local community organisations, unions, and faith based organisations, the Tenants Union of NSW and Tenants Advice and Advocacy Services are calling on the NSW State Government to make renting fair, and ensure renters in New South Wales are protected against unfair evictions.
Read more

Complaints to Fair Trading

Landlords and their agents must comply with certain of provisions in the Residential Tenancies Act 2010. They can be penalised for not complying, subject to investigation by NSW Fair Trading. You can use these sample letters to make complaints to Fair Trading for resolution of complaints.
Read more

My home is like my castle

Lewin George
Lewin George, Marrickville tenant
Home means security for me – this is where I feel safe. My home is like my castle, even though it's one room at the back of my landlord's house. I also like to go out, but I value my privacy when I’m at home. The landlord's dogs are good, they keep watch.
Read more