Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
Read more

Energy efficiency rental standards – renters have your say!

The Minimum Energy Efficiency Rental Standards (MEERS) consultation is now open. Here's how you can contribute.
Read more

Job opportunity: Paralegal (Aboriginal Support)

Join the team working for housing justice!
A part-time Paralegal is required to join the legal practice of the Centre working to address housing legal issues for and with Aboriginal…
Read more

Removal of residents’ mailboxes

One essential service was recently removed for some land lease community residents, namely their mailboxes.
Read more

ARPRA Successfully Advocates for Liquor Licence Exemption for Over 55’s Communities

New liquor licence exemptions make it unnecessary for a liquor licence to be held for eligible communities. However eligible communities must meet specific criteria.
Read more

El Lago tenants awarded compensation for untenable conditions

Tenants at El Lago launched Tribunal action over villas which were far from secure or reasonably fit for habitation, and offered little in the way of peace, comfort and quiet enjoyment.
Read more

Land lease home owners press for urgency on legislative reforms for site repairs

For a number of home owners the need for major site repairs has been becoming unmanageable and detrimental to their homes.
Read more

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Submission: Protection of Personal Information Bill

Tenants’ Union submission to the Inquiry into the Residential Tenancies Amendment (Protection of Personal Information) Bill 2025.
Read more

Smart Rental Bonds - are Portable Bonds finally here?

Tenants' Union of NSW Media Release in response to NSW Government media release on Smart Rental Bonds Scheme
Read more

Fair go for renters in tax reform

Property investors are getting billions in tax breaks through negative gearing and the capital gains tax discount but renters aren't getting much in return.
Read more

Koori Renters Kit

Clear, practical, and culturally-informed info about renting laws in NSW, so mob know their rights, responsibilities, and options.
Read more