Tenants' Union policy priorities


1. Just Renting – law reform for housing justice

Why should tenants feel that they have to put themselves down when they talk about their homes? Part of the reason is our tenancy laws.

"Oh, we’re just renting."

Our laws allow landlords to terminate tenancies without grounds: this is unfair and makes all tenants insecure. 

Our laws allow excessive rent increases and other fees, and interference in tenants’ decisions about how to live their own lives.

Our laws don’t do enough to raise the standard of rental housing and make it safe.

And it’s even worse for people in marginal rental accommodation – some of the most vulnerable members of the community – who are excluded from our tenancy laws altogether.

The Tenants’ Union is for Just Renting – reformed tenancy laws that deliver greater justice in rental housing.

More information


2. Social housing

Governments have failed to properly finance social housing. In the 10 years from 1996, the Commonwealth Government stripped more than $3 billion from funding to social housing – almost $1 billion of that from social housing in New South Wales. Around Australia, social housing stocks have declined relative to the total housing stock – and in many states, stocks have declined absolutely.

Governments have also implemented rules for targeting social housing to the most needy households, and these rules have further undermined the viability of social housing. In New South Wales under the 'Reshaping Public Housing' reforms, social housing tenants on 'moderate incomes' face punishing rent increases and the termination of their tenancies. These reforms create a poverty trap for social housing tenants and further marginalise their neighbourhoods.

At the same time, social housing tenants are increasingly being treated differently at law. Public housing tenants may be required to sign 'Acceptable Behaviour Agreements', additional to their usual tenancy agreements, under threat of eviction.

The Tenants' Union is opposed to legislation that places additional, unfair burdens on social housing tenants. We are opposed to using residential tenancy law to enforce draconian 'law and order' policies. We seek renewed investment by governments to make the social housing system – and social housing neighbourhoods – sustainable again.

See also


3. Aboriginal community housing

Reforms to the regulation of NSW Aboriginal community housing will potentially have great impact on Aboriginal housing organisations and their tenants. The reforms are:

  • the 'Build and Grow' strategy, which includes a new registration process and new, more stringent standards for Aboriginal housing providers funded by the Aboriginal Housing Office
  • changes to the Aboriginal Land Rights Act 1983 that require local Aboriginal land councils to register their social housing operations with the NSW Aboriginal Land Council (NSWALC) and require NSWALC approval for a wider range of land transactions.

The Tenants' Union, NSW Aboriginal Tenants Advice Network, Shelter NSW and NCOSS commissioned a report to investigate the effect of reforms and to assist Aboriginal housing organisations in their responses to them. Download the report from the link below.

More information


4. Action for housing affordability

The high cost of housing is a critical problem across Australia and especially in New South Wales.

It is a two-fold problem for tenants. Some tenants are frustrated purchasers who are priced out of the owner-occupier market. Many other tenants – particularly those in low-incomes – are stressed by the lack of affordable rental housing.

There are 220 000 low-income households[1] in the private rental market in New South Wales. Of these households:

  • 78 per cent are in housing stress (paying more than 30 per cent of their income on rent);
  • 43 per cent are in housing crisis (paying more than 50 per cent of their income on rent).

More information

See also



5. Tenants' money – tenants' services

The problem: 

Tenants don’t get enough of the benefit of the interest earned on their bonds.  

The solution: 

Increase funding to Tenants Advice and Advocacy Services, and increase interest payments to tenants individually.

Over $1.5 billion of tenants’ money is lodged as bonds at the NSW Rental Bond Board. This money generates tens of millions of dollars in interest each year: about $57 million in 2017-18. The NSW State Government decides how this money is spent. 

Most of the money – more than two-thirds of the total – is paid to NSW State Government agencies, primarily the NSW Department of Finance and Services, and the NSW Civil and Administrative Tribunal. 

A small portion is used to fund the TAASs.2  Other smaller amounts go to other community services (such as financial counseling services, and the No-Interest Loans Scheme) and affordable housing programs. 

A tiny amount is paid as interest to individual tenants when they claim their bonds at the end of their tenancies.

After these payments, the Rental Bond Interest Account retains a surplus. Accumulated surpluses now amount to more than $65 million.

Total funding to TAASs has not increased in real terms for over 15 years – despite the number of tenants growing by 50 per cent over that time.

This has left TAASs stretched thin. Increasingly, tenants are missing out on the services they need and deserve.

We call for funding to TAASs to be increased now by $5.2 million per annum. This would restore the real value of funding to the TAASs, and properly provide for an additional Aboriginal TAAS, duty advocates at the Tribunal, and support for older tenants and residential park residents. Going forward, funding for TAAS should grow in line with the number of tenants.

We also call for more of the interest to be returned to tenants individually.

This is affordable – after paying its share, the interest account would ordinarily still be in surplus. And it’s fair: after all, it’s tenants’ money.

See also



[1] ‘Low-income households’ are in the lowest 40 per cent of all households by income.

[2] This grant is matched by a grant from the Property Services Statutory Interest Account, which holds interest generated by money in real estate agents’ trust accounts, including money paid by tenants. The Tribunal and other agencies receive grants from this account too.