Northern Rivers Tenants Advice and Advocacy Service (NORTAAS)

 

CONTACT

Phone

(02) 6621 1022

1800 649 135

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

Unavailable

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

ABOUT

COVID-19 service update: Tenant Advocates are working remotely. Our advice line continues to operate on Monday, Tuesday, Thursday, Friday. The advice will be limited to the following matters: termination; threats of or actual eviction; hearings in the NSW Civil and Administrative Tribunal; domestic violence; urgent repairs relating to electricity/water supply or damage from fire, flood, storm; serious health or safety issues. Non urgent matters will be referred to NSW Fair Trading: 13 32 20. We will continue to advise social housing tenants but there may be delays in providing a service.

The Northern Rivers Tenants Advice & Advocacy Service (NORTAAS) provides free advice and referral for all tenants and residential parks residents in the NSW Northern Rivers. Our services are available to renters from Tweed Heads to Grafton and west to Drake. When you call, please listen to the answering service carefully and leave a message with the information required.

NORTAAS is a program of Northern Rivers Community Legal Centre.

NEWS

Reflections on 10 years of Tenant Advocacy

Maz at Tweed Heads
After 10 and a half years, Maralyn Schofield is leaving her role as Coordinator of the Northern Rivers Tenants' Advice and Advocacy Service. We took the opportunity to ask her for some of her reflections on the changes she's seen in the world of tenancy – and the things she'd like to see change in future...
Read more

Renters' Guide to COVID-19

Covid19 graphic
The Tenants' Union of NSW is regularly updating our Renters' Guide to COVID-19. The Guide covers common questions about renting in NSW during the Coronavirus COVID-19 crisis.
Read more

Advocating for independent living

Mary and Amanda
Recently, the Northern Rivers Tenants' Advice and Advocacy Service was able to assist a tenant to maintain her independent living. The tenant lives in social housing, in a modest three bedroom home where she has lived all her life, in a country town. She has a severe visual impairment, and until recently was cared for by her mother. Sadly, her mother passed away not long ago. Her mother held the tenancy, so when she died, our client was given a six month fixed term agreement, while her eligibility for social housing was assessed.
Read more

Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
Read more

Important info for bushfire affected tenants

Fire icon
We at the Tenants' Union are shocked and saddened by the unprecedented bushfire emergency of the last months. Some of you may have lost your rental accommodation to the fires or may have had your accommodation damaged. Some of you may have family, friends or neighbours who have been affected. We have compiled these resources which may be helpful.
Read more