David and Goliath: One tenant’s 14-year battle for repairs

David Bott
Public housing tenant David Bott
David Bott’s long-running battle in the Tribunal shone a light on a serious issue which public housing tenants know all too well: the systematic failure of FACS to do necessary repairs. After 14 years, FACS made the necessary repairs, but only after getting dangerously close to being found in contempt of the Tribunal. Thanks to David’s tenacity, his case has also paved the way for significant changes to the way FACS will deal with repairs issues.
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Escaping an unsafe and insecure rental nightmare

Kellie and her son Elijah
Kellie & her son Elijah, Central Coast tenants
Kellie and her son Elijah are tenants on the Central Coast. At their previous place the landlord failed to abide by the agreement and renting laws in a number of ways. So Kellie got advice from Central Coast Tenants Advice and wrote to the landlord to assert her rights. She also went to the NSW Civil and Administrative Tribunal (NCAT) to seek compensation for the landlord’s failure to do repairs and an illegal lockout. Although she was unsuccessful at the Tribunal, Kellie did manage to get rehoused in a better place.
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A flood, repairs, and an attempted eviction

Geoff Mansfield
Geoff Mansfield, Central Coast tenant
My family and I had been living in our place for three years. It wasn’t a a bad property – there’s a nice view over Budgewoi Lake (although the lake can get a bit smelly!). Then there was a flash flood and our yard was flooded. We were without power for eight days and there was damage to the house too. The water rose up a fair way and the back fence came down. This meant that the back of our property was open to the lake.
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Terence faced damp and mould in public housing for years

Terence, a public housing tenant, in front of his house
Terence, Sydney public housing tenant
Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather than his bed.
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