New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
Read more

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Submission: IPART consultation on billing requirements and pricing for embedded networks

The Tenants' Unions submission responding to IPART's consultation on billing requirements and maximum prices for residential embedded networks.
Read more

Submission: Commonwealth Land Affordable Housing Bill

The Tenants' Union submission the the Federal Government inquiry into the Commonwealth Land (Affordable Housing) Bill.
Read more

Submission: Federal Government Social Housing Inquiry

The Tenants' Union submission to the Federal Government Inquiry into Social Housing in Australia
Read more

Submission: Human Rights Act for NSW

Tenants' Union submission to the NSW Government Inquiry into a Human Rights Act for NSW
Read more

Getting smart about rental bonds

The bond is usually the largest lump sum a renter pays, and covering it when moving, or losing it unfairly, or not knowing how to claim it, can be a real financial setback – especially if you…
Read more

NCAT Snapshot

A data dashboard based on data provided to us by the NSW Civil & Administrative Tribunal (NCAT). You can explore the types of applications being made by landlords and tenants across…
Read more

Land lease operators must abide by the new eviction laws for tenants

A tenant recently shared this experience of renting a caravan in a land lease community in the Clarence Valley, NSW.
Read more

Building Approvals Bill will mean changes for residential land lease communities

The Building (Approvals and Practitioners) Bill 2026 (BAP Bill) was introduced to the Legislative Assembly in early May 2026 by the Minister for Better Regulation and Fair Trading Anoulack…
Read more

NCAT’s procedural direction about Generative AI

In April 2025 NCAT developed its own Procedural Direction regarding the use of Generative AI.
Read more

Having a say: IPART consultations to improve energy market practices and experiences

The NSW Government’s review into embedded networks generated a raft of amendments to energy legislation and there are continued reforms aimed at modernising embedded network service standards.
Read more

Home Owner Appeals at NCAT on their Right to Site Dimensions and for a Community Map

From time to time an NCAT decision is published where one or more of the orders have legal merit to succeed but for a range of possible reasons the justice that was sought doesn’t prevail.
Read more