New England and Western Tenants Advice and Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

ABOUT

COVID-19 service update:

Appointments at the Armidale and Tamworth offices are by previous arrangement only. Our Dubbo office remains closed due to the continuing stay-at-home orders.

About us: New England and Western Tenants Advice and Advocacy Service (NEWTAAS) provide information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in the advice request form
If you are from a community service, please use the referral form to refer a tenant, or the request education form to request a community education session from us.

NEWS

Forging Ahead – Tenant Advocates Conference 2021

TAAS Conference 2021
In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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NEWTAAS Annual Report 2021

NEWTAAS Advocates
New England and Western Tenants Advice and Advocacy Service works in our region to increase access to the legal system for the most disadvantaged people in the communities we serve; help clients be better informed of their tenancy rights and responsibilities and the options available to them; refer clients to other services when our Service is not able to assist them with their issue; work towards a more just, equitable and accessible society for all people; and ensure staff in our Service maintain high standards of professional conduct and service delivery.
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Staying Connected – TAAS Conference 2020

TAAS Conference 2020
Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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NEWTAAS Annual Report 2020

NEWTAAS Annual Report
I always start these reports by saying that it’s been a remarkable year, but 2020 has certainly exceeded all expectations. Like every organisation, New England and Western Tenants Advice and Advocacy Service has been, and continues to be, affected by the COVID-19 pandemic, often in unexpected ways.
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Renters' Guide to COVID-19

Covid19 graphic
The Renters' Guide to COVID-19 has been developed to provide legal information about situations that may arise as a result of the pandemic. This guide should be read alongside and in addition to the legal information and resources provided on your legal rights and obligations in our general tenancy factsheets and resources.
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