Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-5pm

Tue:

10am-2pm, 3pm-5pm

Wed:

10am-2pm, 3pm-5pm

Thu:

10am-2pm, 3pm-5pm

Fri:

10am-2pm, 3pm-5pm

Website:

metroassist.org.au

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents.

For face-to-face advice, please call us to book an appointment at a suitable location: Campsie, Rockdale, Sutherland, or Chester Hill. Due to service limitation, we are not able to serve any drop-in clients. Please book an appointment before you visit us. We also provide duty advocacy at the Sutherland NSW Civil and Administrative Tribunal (NCAT) every Friday and at Liverpool NCAT every second Friday. SSTAAS also assists tenants through community education sessions on tenancy laws.

SSTAAS is a program of Metro Assist.

NEWS

Southern Sydney TAAS: COVID-19 service update

From Monday 30 March, the Southern Sydney Tenants' Advice Line operating hours will be extended to Monday to Friday between 10am-2pm and 3pm-5pm. Our service has implemented a range of precautionary measures, while also maintaining service delivery to the best of our abilities.
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Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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Q+A: Water restrictions, drought and rental bond

Watering can
"The agent is demanding all of my bond to pay for turf and lawn work. The lawn is not what it was at the beginning of the tenancy. But, we are in drought and there are water restrictions. It does not seem fair that I have to pay for turf etc when the lawn would probably have died anyway. Where do I stand? What can I do?"
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Tenant Advocates come together for Network Meeting

Tenant Advocates at the Network Meeting
Tenant Advocates from across New South Wales recently came together for another successful Network Meeting organised by the Tenants' Union. There were sessions on the new domestic violence tenancy laws, the 'pay to stay' principle in relation to rent arrears, electricity in land lease communities, the NDIS, social housing transfers, and much more.
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Meet Rita – Tenants' Advice Service Coordinator

Rita Wilkinson
Rita Wilkinson, Tenants' Service Coordinator
Rita Wilkinson is the Tenancy and Financial Inclusion Manager at Metro Assist, and the Coordinator of the Southern Sydney Tenants' Advice and Advocacy Service. This interview was originally published by Metro Assist as part of their spotlight on dedicated, long-serving staff, who have been with the service for between 10 and 20 years. We'd also like to extend our congratulations and thank Rita for all the great work she does!
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