Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am - 2pm

Tue:

10am - 2pm

Wed:

10am - 2pm

Thu:

Unavailable

Fri:

10am - 2pm

Website:

metroassist.org.au

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents.

For face-to-face advice, please call us to book an appointment at a suitable location: Campsie, Rockdale, Sutherland, or Chester Hill. Due to service limitation, we are not able to serve any drop-in clients. Please book an appointment before you visit us. We also provide duty advocacy at the Sutherland NSW Civil and Administrative Tribunal (NCAT) every Friday and at Liverpool NCAT every second Friday. SSTAAS also assists tenants through community education sessions on tenancy laws.

SSTAAS is a program of Metro Assist.

NEWS

Q+A: Water restrictions, drought and rental bond

Watering can
"The agent is demanding all of my bond to pay for turf and lawn work. The lawn is not what it was at the beginning of the tenancy. But, we are in drought and there are water restrictions. It does not seem fair that I have to pay for turf etc when the lawn would probably have died anyway. Where do I stand? What can I do?"
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Tenant Advocates come together for Network Meeting

Tenant Advocates at the Network Meeting
Tenant Advocates from across New South Wales recently came together for another successful Network Meeting organised by the Tenants' Union. There were sessions on the new domestic violence tenancy laws, the 'pay to stay' principle in relation to rent arrears, electricity in land lease communities, the NDIS, social housing transfers, and much more.
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Meet Rita – Tenants' Advice Service Coordinator

Rita Wilkinson
Rita Wilkinson, Tenants' Service Coordinator
Rita Wilkinson is the Tenancy and Financial Inclusion Manager at Metro Assist, and the Coordinator of the Southern Sydney Tenants' Advice and Advocacy Service. This interview was originally published by Metro Assist as part of their spotlight on dedicated, long-serving staff, who have been with the service for between 10 and 20 years. We'd also like to extend our congratulations and thank Rita for all the great work she does!
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Tenant Advocates working together to support renters

Tenant Advocates at the TAAS Network Meeting
Last week, Tenant Advocates came together for the Tenants’ Advice and Advocacy Services (TAAS) Network meeting. Around 60 Advocates participated in the meeting over two days, representing almost all TAASs from across New South Wales.
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Make Renting Fair gains momentum

Make Renting Fair campaigners and supporters in Redfern
Redfern tenants and community show their support for Make Renting Fair
In NSW current tenancy legislation allows landlords in the private market to end a tenancy without having to give a reason. This means renters are often scared to enforce their rights because they know they can get kicked out for things like asking for repairs or challenging an excessive rent increase. Make Renting Fair is a community campaign calling for law reform to end these unfair evictions. Support for the Make Renting Fair campaign continues to grow.
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