For tenancy advice please contact your local Tenants' Advice and Advocacy Service (see above). Callers to the Tenants' Union will be referred to their local service.

Tenancy advice is also available via the Tenants’ Advice Line on 1800 251 101, which operates on Mondays 10am-1pm and Thursdays 2-5pm.

For tenancy information, you can also check out our factsheets and other resources.

Contact the Tenants' Union

General phone line (not for tenancy advice): 02 8117 3700

Fax: 02 8117 3777

Email: contact@tenantsunion.org.au

Media enquiries: media@tenantsunion.org.au

Membership enquiries: Contact Keisha Galbraith, Administration Coordinator on the email or phone number above

Address:
Level 5, 191 Thomas St, Haymarket, NSW 2000

Postal Address:
PO Box K166, Haymarket, NSW 1240

Website feedback: Please use this form

Feedback and suggestions

We welcome suggestions for improvement (or compliments) about this website or any other area of our work. Please address them to any staff member or to the Chief Executive Officer, using the email, phone number, webform, or postal address above.

Complaints

If you are unsatisfied with the standard of service you receive from us:

1. Discuss the problem with the staff member concerned. If you would rather not, or you are unsatisfied with the outcome of the discussion:
2. Contact the Chief Executive Officer (phone 02 8117 3700, or write to Tenants' Union of NSW, PO Box K166, Haymarket, NSW 1240). If you are unsatisfied with the outcome of your contact with the Chief Executive Officer:
3. Write to the Chairperson (c/o Tenants’ Union of NSW, PO Box K166, Haymarket, NSW 1240). If you are unsatisfied with the outcome of your contact with the Chairperson:
4. Write to the Manager, Community and Industry Grants, Fair Trading, Department of Finance and Services, PO Box 972, Parramatta NSW 2124.

You can read the Tenants' Union Client Complaints Policy here.