Western Sydney Tenants' Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

ABOUT

WESTS provides free tenancy advice, referrals, and advocacy for residential tenants at the Tribunal. Our services are focused on but not limited to tenants from culturally and linguistically diverse backgrounds; who are low-income earners; living in social housing; who suffer isolation; and/or who have disabilities. Our services are available to renters living in Western Sydney. Please note, we do not offer advice on tenancy issues to landlords or real estate agents, or strata advice.

Please call us on (02) 8833 0933 or send us an email to tenancy[at]wsclc.org.au, or press “Contact Online” to fill out an online form about your enquiry. We will endeavour to call you within 2-3 business days to discuss your matter and provide advice or general information sessions as required.

Book an appointment to see our team at the Parramatta Office, Monday to Fridays: Suite 202, 107 Phillip Street Parramatta NSW 2150. Or Drop-In to our Penrith Outreach, Tuesday to Thursdays: 688 High Street Penrith NSW 2750 (appointments are preferable).

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Follow WESTS on Facebook

NEWS

Forging Ahead – Tenant Advocates Conference 2021

TAAS Conference 2021
In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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WESTS lockdown service update

WESTS - here to help
The Western Sydney Tenants' Service (WESTS) is operating remotely during the COVID-19 Lockdown period. We will continue to deliver our excellent service to the Western Sydney community whilst in lockdown. Our offices are currently closed, but we strongly encourage our clients to continue contacting us online or via phone. As a tenant, you are entitled to exercise your rights within the scope of the current Public Health Orders and landlords are still to be held accountable to their general obligations under the rental agreement and residential tenancies law.
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WESTS Community Engagement Day

WESTS Tenant Advocates
On Friday 21 May 2021, WESTS held a community engagement event at the Skye Hotel in Parramatta to reconnect with key partners of our organisation. The event was a great success. There were over 60 attendees at the community engagement day who were able to finally reconnect with WESTS after a long-period of physical isolation dating back to the COVID-19 lockdown in March last year.
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Staying Connected – TAAS Conference 2020

TAAS Conference 2020
Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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