Complaints to Fair Trading

Landlords and their agents must comply with certain of provisions in the Residential Tenancies Act 2010. They can be penalised for not complying, subject to investigation by NSW Fair Trading. You can use these sample letters to make complaints to Fair Trading for resolution of complaints.
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Shining a light on tenants rights

Sharon Callaghan
Sharon Callaghan, former Advocate
Sharon Callaghan, former Tenant Advocate in the Illawarra, reflects on the fight for tenants' rights in the 1980s and 1990s. In the early 1980s Sharon was a community worker at the Community Youth Support Scheme (CYSS), where housing and tenancy were significant problems for those living on low fixed incomes, trying to rent or living in boarding houses. The downturn in the steel industry and economic crisis of that time worsened the poverty for young people and families without paid employment.
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Drawing on the past, taking on the future

Ned Cutcher
Ned Cutcher, TU Senior Policy Officer
Ned Cutcher, Senior Policy Officer of the Tenants' Union reflects on 40 years of advocating for tenants' rights and the big ticket items that remain. Drawing on the experience and expertise we’ve gathered over the last four decades, the TU celebrates its 40th anniversary with a bold new plan. We’re working towards a society where low-income households can access secure, liveable and affordable rental housing, and in the meantime we’ll make a positive difference to the lives of people who rent in New South Wales.
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