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For factsheets and sample letters, please see Tenancy info.


 

Service NSW COVID19 Hotline

buildings with covid shapes hovering in the sky
Service NSW has established a 24 hour/7 day a week hotline to support people and business operators throughout the COVID-19 pandemic with questions about support and government assistance, phone 13 77 88. Staff can follow up about specific concerns as well as give general information.
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How to set a fair rent during COVID-19

How to set a fair rent during COVID-19
Despite it being a tricky concept for some to get used to, lots of people are trying to negotiate their rents right now. We’ve had a look at the ATO’s tax stats to try and help out what might be a rent in line with the Prime Minister's 'hibernation' mode.
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Evictions banned? Rent relief? – COVID19 update

Covid19 graphic
An eviction moratorium has been announced, but not yet implemented. Renters need this urgently, along with a system where we aren’t saddled with massive debts. This crisis is a whole-of-community problem. Governments need to step in to facilitate rent relief.
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Rent relief language - quick explainer

Notepad with doodle of houses and text reading: Rent relief? Abatement? Reduction? Control? Freeze? What do they mean?
There’s a lot of phrases being used at the moment to describe some kind of change to the way we’ve gotten used to renting happening in Australia. People are discussing all sorts of ways for government to step in. Some of these phrases though, might not mean what people think they do.
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Protect our communities: no evictions in a health crisis

Protext our communities - no evictions in a health crisis
We are community coalition made up of 70 people and organisations who work with renters and research housing problems. The COVID19 epidemic is a public health crisis that will be made worse by evictions. We call on the Commonwealth, State and Territory governments to ensure no evictions happen during this crisis.
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Important changes to rental laws – 23 March 2020

Picture reading "Tenancy law changes: new rules for renting in NSW from 23 March..."
Important changes to tenancy law have come into effect as of 23 March 2020. These changes affect anyone renting a property in NSW (including people who rent both home and site in residential land lease communities). We have been working hard to update our factsheets so that you can be sure that this site is accurate and you're reading the most up-to-date information.
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Why housing evictions must be suspended to defend us against coronavirus

Man holding head in hands
The COVID-19 pandemic is a double crisis affecting public health and the economy. And both aspects are playing out in our housing system – in our homes. The risk of people becoming homeless during the pandemic is still high. Some more specific actions are needed to shore up our first line of defence. Governments must implement a moratorium on evictions as long as the crisis lasts. Similar changes have already been made overseas.
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Tales from the riverside

Ron and Matt
It was difficult to know where to start this article – it could have so many themes but essentially it is about one man who just wants to live quietly in the land lease community he chose as his place of retirement. Ron purchased his home in a riverside caravan park in south west New South Wales in November 2013. He had sold his previous home and had a short stay as tenant in caravan park close by. Ron was clear with the operator that he wanted to live in the community and needed a home that would allow him to do that. The operator offered to sell him a place and said his occupation had to be approved by the committee.
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Fairer pets laws leaving NSW behind

cat
Today is the start of the new renting with pets laws in Victoria. While the ACT was able to implement their equivalent laws faster, Victoria was the first state to take this stand. They will make a difference to many humans and animals. We hope that the changes help drive a cultural change that shows landlords and agents that keeping pets are nothing to be uptight about. But we also need to be realistic about what they achieve.
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A new approach to mortgagee repossessions

monopoly board game with car playing piece on the 'go to jail' square.
Over the mid-2000s we saw mortgagee repossessions causing all sorts of issues for tenants. It ultimately lead to some pretty decent reforms. However, it may be time to rethink the response to repossessions in a falling property market.
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