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AI & tenancy advice: Helpful tool or hidden risk?

A cartoon robot shrugging
With their growing presence and influence it’s important to understand the limitations – especially if you are thinking about using AI in relation to navigating a legal dispute. AI is not a source of legal advice, and it cannot grasp the context, history or emotions behind a tenancy issue. Knowing how AI works, and where its limits are, is important for safe use. It also reinforces why human experience, judgment and advocacy remain central to resolving tenancy problems.
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Job opportunity: Administration Officer Locum

Tenants' Union logo
Join the team working for housing justice! The Tenants' Union of NSW is seeking an Administration Officer. This is a fixed term position during paternity leave.
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Renoviction but no renovation?

reno-viction thumbnail with yellow duct tape
What if you got 'renovicted' and then there was no renovation? That's just what happened to Natalie...
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Anderson’s Win Settles More than One Dispute on Unfair Contract Terms

Michael
While new land lease community laws have been in place for over a year prohibiting the use of multiple elements in a fixed method of site fee increase, last year one case challenged the practice under provisions of the Australian Consumer Law.
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The Government’s Energy Legislation Amendment Bill 2025

Tenants' Union News
The Energy Legislation Amendment Bill has many objectives including better preparing the energy market for sustainable energy projects and strengthening existing aspects of the energy market.
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Government Responds to IPART Review of Embedded Networks in NSW

Tenants' Union News
This article focuses on the Government’s response to recommendations made by IPART relating to electricity services from an embedded network.
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Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!

Group photo of the South West Listening
Renters’ rights advocates, renters and the Tenants’ Union staff have kept busy over four weeks with a line-up of events taking place across Sydney over consecutive Tuesday nights, and that’s not the end of the streak.
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Homes NSW: From “Worst Landlord to Best”?

Tenants' Union Logo and blog on an orange background
Homes for NSW Strategy for the next 10 years has been released and we take a close look at what the priorities and actions outlined in the Strategy could mean for social housing tenants.
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