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Renting Increase Negotiation Kit

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Complaints to Fair Trading

Landlords and their agents must comply with certain of provisions in the Residential Tenancies Act 2010. They can be penalised for not complying, subject to investigation by NSW Fair Trading.…
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Julie Foreman

Life begins at 40!

Julie Foreman, Tenants' Union of NSW Executive Officer reflects on the TU's 40 years of working for tenants rights and housing justice. She introduces a compilation of stories which…
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Geoff Mansfield

A flood, repairs, and an attempted eviction

My family and I had been living in our place for three years. It wasn’t a a bad property – there’s a nice view over Budgewoi Lake (although the lake can get a bit smelly!). Then there was a…
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Lewin George

My home is like my castle

Home means security for me – this is where I feel safe. My home is like my castle, even though it's one room at the back of my landlord's house. I also like to go out, but I value my…
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Sample letter

Letter to NCAT appointing tenants' agent

​​​​​​​You can send this sample letter to the New South Wales Civil and Administrative Tribunal when you need to appoint an agent on your behalf. You might do this if you are away from the…
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Sample letter

Letter to landlord appointing tenants' agent

You can use this sample letter to inform your landlord you need to appoint an agent on your behalf. You might do this if you are away from the property for some time, or are very unwell, or…
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Sample letter

Request for return of goods

You can use this sample letter when you have moved out of the premises and left some goods behind, and cannot access them unless the landlord or agent assists you in some way (usually by…
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Sample letter to mortgagee

Letter to mortgagee

You can use this letter when you become aware that your landlord has defaulted on the mortgage and the bank or lender is taking action against them.
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Sample letter: Urgent repairs

Urgent repairs

You can use this letter when there are "urgent repairs" that are needed in your premises and the landlord has failed to carry out the repairs in a reasonable time. This letter puts…
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