Request to amend tenancy database listing

Note: tenancy law changed on 23rd March 2020. All our factsheets are up to date, but sample letters are still under review.

You can use this letter when you find out that you have been listed on a tenancy database by a former agent or landlord. 

Cut and paste the template letter below or download a copy from the link above. Remember to substitute your details for the details contained in [square brackets].

[Your name and address]


[Landlord’s or agent’s name and address]

Dear …

Re: Listing on database

On [date] I discovered I have been listed on the tenancy database, [database name], by your agency.

I had not been notified of this listing. I draw your attention to section 213 of the Residential Tenancies Act 2010 which requires that before a landlord or agent can list information about a tenant, they must:

-    give the tenant a copy of the information they want to list on the database (or otherwise take steps to disclose it to the tenant)

-    give the tenant at least 14 days to review the information and respond

-    consider any response by the tenant.

I note that failure to follow these steps can result in a fine of up to $2,200.

I assert that the information in this listing is [inaccurate and/or incomplete and/or ambiguous and/or out-of-date]. [The amount of money owing is inaccurate. I have paid all money ordered by the NSW Civil and Administrative Tribunal at the hearing on [date] which [name] from your office attended.

I note section 214 of the Residential Tenancies Act 2010 requires that you inform the database operator of these issues within 7 days of receipt of this letter and ask them to rectify the problems with the listing.

I further note that section 217 of the Act states that a person may apply to the Tribunal for an order to remove or amend the listing.

I request that you remove the listing from the database and we can resolve this issue without need for legal action.

Yours sincerely

[T Tenant]