New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Government Responds to IPART Review of Embedded Networks in NSW

This article focuses on the Government’s response to recommendations made by IPART relating to electricity services from an embedded network.
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Annual Report 2024-2025

As we reflect on the past year, we proud to share the remarkable progress we have made together in advancing housing justice for renters across NSW.
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Who Broke the Australian Dream? SOLD! Documentary Screening and Discussion

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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

El Lago Residents fight for their homes

El Lago Waters Tourist Park is well positioned – overlooking Tuggerah Lakes and within a few minutes’ drive of The Entrance. However the park has seen better days. It is in a run-down state with…
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The latest on ‘phase two’ Amendments to the RLLC Act

The statutory review of the Residential Land Lease Communities Act 2013 was tabled in parliament in November of 2021 and so far, only 21 out of the 48 recommendations from the review have passed…
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Cost of electricity from an embedded network – a valid concern

The majority of residents we have spoken with are paying well above the amount needed to cover the operator’s electricity account. If you are receiving electricity from an embedded network you…
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NCAT Snapshot

A data dashboard based on data provided to us by the NSW Civil & Administrative Tribunal (NCAT). You can explore the types of applications being made by landlords and tenants across…
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NCAT Evictions Map

A data dashboard based on data provided to us by the NSW Civil & Administrative Tribunal (NCAT). You can explore where eviction and repair applications are being made across all LGAs of NSW.
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Join the fight for housing justice for older people in NSW

Across NSW, too many older people live in unaffordable and insecure housing and may be at risk of homelessness. The Lived Experience Action Group (LEAG) is a group of older people with…
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Better Deal for Renters - Two Years On

A new report card released today by the National Association of Renters’ Organisations and National Shelter shows that, two years after National Cabinet promised a “Better Deal for Renters,”…
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Two Year Performance Report on the progress of A Better Deal for Renters

Renters in Australia continue to face inconsistent tenancy laws and an ongoing lack of protection. The Rental Report by the National Association of Renters’ Organisations (NARO) and National…
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