New England and Western Tenants Advice and Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us: New England and Western Tenants Advice and Advocacy Service (NEWTAAS) provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, please use our referral form to refer a tenant, or our request education form to request a community education session from us.

NEWS

05/12/2022

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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19/10/2022

NEWTAAS Annual Report 2022

Spiralling rents threaten many tenants with homelessness if they lose their homes. Many tenants are being evicted for no reason (no grounds terminations). NEWTAAS Tenant Advocates assess a client's risk of homelessness based on income and the tenant's experience in sourcing a new home. In 2021-2022 tenants and risk of homelessness rose by more than 80%. The threat of homelessness means many are forced to keep quiet about serious maintenance issues. In the New England, North West, Western and Far West areas of NSW, NEWTAAS works to increase access to the legal system for the most disadvantaged people in the communities we serve...
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09/11/2021

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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25/03/2021

COVID Eviction Moratorium ends; Transition Period begins

The COVID eviction Moratorium Period which began in April 2020 is coming to an end on 26 March. However a six-month Transition Period will follow, during which there will be limited protections…
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22/03/2021

The long road

Rivergum Holiday Park at Corowa is a small community with about 45 residents including Bob Myles who was one of the first home owners to take an electricity dispute to the Tribunal under the…
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22/03/2021

Kincumber Nautical Village Appeal update

On 13 November 2020, Liesl Tesch, MP and Member for Gosford made a Private Members Statement in the NSW Parliament regarding Kincumber Nautical Village (KNV). Ms Tesch had become aware of the…
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11/03/2021

Submission: Land Lease Communities Act Review

The Tenants’ Union welcomes the opportunity to provide comment on the Discussion Paper on the Statutory Review of the Residential Land Lease Communities Act (2013).
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05/03/2021

40 organisations publish open letter calling for stronger protections during COVID transition

40 community organisations sign on today to Open Letter calling for stronger protections and additional financial support for COVID impacted renters through transition 
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25/02/2021

Open Justice and the Tribunal (NCAT)

The Tenants' Union NSW recently provided a short submission to the NSW Law Reform Commission's Open Justice Review currently underway. We focused on two key issues. First, the…
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22/02/2021

Responses to Homelessness, January 2021

Check out our submission to the NSW Audit Office's Audit of the NSW Government's responses to homelessness. Everyone deserves a safe, secure, affordable home, and the NSW Government is…
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06/01/2021

New housing news service launched

Read all about it! Check out our Housing News Digest … starting 4 January 2021, the Housing News Digest has an exciting new look and you can subscribe now! 
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17/12/2020

Practical advocacy for social housing tenants

Marrickville Legal Centre is home to two tenancy services – the Inner West Tenants’ Advice and Advocacy Service (IWTAAS) and Northern Sydney Area Tenants Service (NSATS). The services provide…
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01/12/2020

No country for young renters?

Young renters do it tough. Expensive rents, share houses, problems with flatmates, the risk of eviction, dodgy landlords, worry about bonds and outstanding repairs are just the tip of the…
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30/11/2020

Using artificial intelligence to improve access to justice

Marrickville Legal Centre has launched a new virtual legal assistant named ‘NALA’ to help people with basic legal queries online.
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25/11/2020

Tenants' Union Annual Report 2019-2020

The past year has been an extraordinary one for the Tenants’ Union, by any measure. Unprecedented bushfires and then flooding across NSW drove many displaced tenants to tenancy services for…
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