New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Note:

NEWTAAS will close for the holiday period at 4pm on 15/12/2023 and reopen at 9am on 8/1/2024. During this time, please call 1800 251 101.

Contact online

 

ABOUT

Please note: New England and Western Tenants Advice and Advocacy Service (NEWTAAS) will close for the holiday period at 4pm on 15/12/2023 and reopen at 9am on 8/1/2024. During this time, please call 1800 251 101.

About us: NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, please use our referral form to refer a tenant, or our request education form to request a community education session from us.

NEWS

Mon, 02/10/2023 - 14:18

NEWTAAS Annual Report 2023

This year the New England and Western Tenants Advice and Advocacy Service is celebrating our 21st year of operation. Our Annual Report summarises our work and also includes a selection of statistics and case studies that tell the life of the Service and the stories of our clients.
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Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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Wed, 19/10/2022 - 13:24

NEWTAAS Annual Report 2022

Spiralling rents threaten many tenants with homelessness if they lose their homes. Many tenants are being evicted for no reason (no grounds terminations). NEWTAAS Tenant Advocates assess a client's risk of homelessness based on income and the tenant's experience in sourcing a new home. In 2021-2022 tenants and risk of homelessness rose by more than 80%. The threat of homelessness means many are forced to keep quiet about serious maintenance issues. In the New England, North West, Western and Far West areas of NSW, NEWTAAS works to increase access to the legal system for the most disadvantaged people in the communities we serve...
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31/03/2023

Through a Renter's Lens: "We make our own homes"

Rod Smith is the winner of the People category in the Tenants' Union’s recent photography competition. This week he dropped into our offices to pick up his framed winning photograph and we…
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28/03/2023

Incoming Minns’ government needs to implement promised reforms to our renting system urgently

Tenants' Union of NSW welcomes incoming Minns Government and encourages immediate action to deliver on promised urgent reforms for renters
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08/03/2023

Through a Renter's Lens – photo competition exhibition night

A special exhibition at Customs House showcased the top entries from our renter's photo competition. The exhibition gave renters’ a platform to share their stories directly with other…
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08/03/2023

Through a Renter's Lens – photo competition top entries

Over the last few months we were delighted to host a statewide competition and exhibition of renters' photography. We were thrilled with the number and quality of entries we received on all…
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03/03/2023

NSW to ban ‘no grounds’ evictions for renters during periodic tenancies

Regardless of the outcome of the upcoming election on 25 March, NSW will see an end to ‘no grounds’ evictions during periodic tenancies. Achieving cross-party support for ending ‘no grounds’…
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04/01/2023

Survey: Renter's privacy and data

You may have heard that the NSW Government is looking at the information that is being collected about tenants during the application process and how it is being stored. This is a great…
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06/12/2022

Improving renting laws for people experiencing domestic violence

The Government is currently undertaking a statutory review of the domestic violence provisions. Along with Women's Legal Service NSW and Domestic Violence NSW undertook a survey to help us…
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06/12/2022

Submission: Review of Domestic Violence rental laws

In producing this submission, the Tenants' Union of NSW consulted closely with advocates from the statewide network of Tenants’ Advice and Advocacy Services and drew on their experiences…
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05/12/2022

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference…
Read more
01/12/2022

Submission: Keeping Pets in Rental Homes

A rental is not just a landlord’s investment property, it’s a person or family’s home. Renters should have the same rights as owner-occupiers to make simple choices to make the house they live…
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29/11/2022

Make Renting Fair Submission: Keeping Pets in Rentals

This is a submission compiled of the contributions, stories and views from over 75 renters, collected via a survey on the Tenants’ Union of NSW website, through Tenants’ Union of NSW and Make…
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28/11/2022

Electricity is a hot topic but little has changed for residents in land lease communities

There have been a number of consultations, reviews and inquiries into electricity in NSW over the past couple of years. The Tenants’ Union provided submissions to a number of these inquiries…
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