Once a tenancy is over, a tenant can claim the bond without the signature of the landlord/agent. If the claim is not challenged by Tribunal application within 14 days the Bond Board will pay out the bond to the tenant.
To claim your bond, use the NSW Fair Trading Bond Claim Form or use Rental Bonds Online (if that's how you lodged your bond when you started the tenancy).
For more information see Factsheet 3: Bond.
If the landlord or agent applies to the Tribunal with a claim on the bond, or to challenge your claim, get advice from your local Tenants' Advice and Advocacy Service.