Western Sydney Tenants' Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

ABOUT

The Western Sydney Tenants' Service (WESTS) provides free tenancy advice, referrals, advocacy and in some cases representation for residential tenants at the Tribunal. We run regular community information sessions on tenancy issues. Our services are focused but not limited to tenants from culturally and linguistically diverse backgrounds; who are low-income earners; living in social housing; who suffer isolation; and/or who have disabilities. Our services are available to renters living in Sydney's west, from Parramatta to Mount Druitt, from Rooty Hill to Windsor. Please note, we do not offer advice on tenancy issues to landlords or real estate agents.

The WESTS office in Parramatta is open from Monday to Friday, 9am-5pm. Suite 302, Level 3, 107 Phillip St, Parramatta. Please call first to book an appointment. WESTS also runs an outreach in Penrith on Tuesday, Wednesday and Thursday, 8am-12pm and 1-4pm. Community Connections Building, Suite 104, 114-116 Henry Street Penrith. Please call first to book an appointment.

Please note, that during busy peaks throughout the day our service will operate as a call back service. Leave a single voice message with your name and best contact number or press Contact Online to be redirected to our homepage and click "Make an Enquiry" to fill out an Online Intake Form. If you are a caseworker, social worker, medical/health officer, or legal officer wishing to refer a client to our service, please email us at tenancy@wsclc.org.au with your client's details and enquiry.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

NEWS

WESTS Community Engagement Day

WESTS Tenant Advocates
On Friday 21 May 2021, WESTS held a community engagement event at the Skye Hotel in Parramatta to reconnect with key partners of our organisation. The event was a great success. There were over 60 attendees at the community engagement day who were able to finally reconnect with WESTS after a long-period of physical isolation dating back to the COVID-19 lockdown in March last year.
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Staying Connected – TAAS Conference 2020

TAAS Conference 2020
Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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Renters' Guide to COVID-19

Covid19 graphic
The Tenants' Union of NSW is regularly updating our Renters' Guide to COVID-19. The Guide covers common questions about renting in NSW during the Coronavirus COVID-19 crisis.
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Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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Important info for bushfire affected tenants

Fire icon
We at the Tenants' Union are shocked and saddened by the unprecedented bushfire emergency of the last months. Some of you may have lost your rental accommodation to the fires or may have had your accommodation damaged. Some of you may have family, friends or neighbours who have been affected. We have compiled these resources which may be helpful.
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