Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
Read more

Webinar: NSW tenancy reform – What's changed? What do we still want?

NSW rental laws have changed significantly over the last couple of years – but what do they actually look like in practice?
Read more

Energy efficiency rental standards – renters have your say!

The Minimum Energy Efficiency Rental Standards (MEERS) consultation is now open. Here's how you can contribute.
Read more

Job opportunity: Paralegal (Aboriginal Support)

Join the team working for housing justice!
A part-time Paralegal is required to join the legal practice of the Centre working to address housing legal issues for and with Aboriginal…
Read more

Submission: Intergenerational Housing Inequity

Tenants' Union submission to the Select Committee on Intergenerational Housing Inequity
Read more

Land lease community home owner seeks action on nuisance fairy in the garden

Some residents’ homes in this land lease community have been inundated with fairy grass.
Read more

Removal of residents’ mailboxes

One essential service was recently removed for some land lease community residents, namely their mailboxes.
Read more

ARPRA Successfully Advocates for Liquor Licence Exemption for Over 55’s Communities

New liquor licence exemptions make it unnecessary for a liquor licence to be held for eligible communities. However eligible communities must meet specific criteria.
Read more

El Lago tenants awarded compensation for untenable conditions

Tenants at El Lago launched Tribunal action over villas which were far from secure or reasonably fit for habitation, and offered little in the way of peace, comfort and quiet enjoyment.
Read more

Land lease home owners press for urgency on legislative reforms for site repairs

For a number of home owners the need for major site repairs has been becoming unmanageable and detrimental to their homes.
Read more

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Submission: Protection of Personal Information Bill

Tenants’ Union submission to the Inquiry into the Residential Tenancies Amendment (Protection of Personal Information) Bill 2025.
Read more

Smart Rental Bonds - are Portable Bonds finally here?

Tenants' Union of NSW Media Release in response to NSW Government media release on Smart Rental Bonds Scheme
Read more