Western Sydney Tenants' Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

 

ABOUT

WESTS provides free tenancy advice, referrals, and advocacy for residential tenants at the Tribunal. Our services are focused on but not limited to tenants from culturally and linguistically diverse backgrounds; who are low-income earners; living in social housing; who suffer isolation; and/or who have disabilities.

Our services are available to renters living in Western Sydney. Please note, we do not offer advice on tenancy issues to landlords or real estate agents, or strata advice.

Book an appointment to see our team at the Parramatta Office, Monday to Fridays: Suite 202, 107 Phillip Street Parramatta NSW 2150. Or Drop-In to our Penrith Outreach, Tuesday to Thursdays: 688 High Street Penrith NSW 2750 (appointments are preferable).

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on 8833 0933, or email: tenancy[at]wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

Follow WESTS on Facebook

NEWS

05/12/2022

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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09/11/2021

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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03/08/2021

WESTS lockdown service update

The Western Sydney Tenants' Service (WESTS) is operating remotely during the COVID-19 Lockdown period. We will continue to deliver our excellent service to the Western Sydney community whilst in lockdown. Our offices are currently closed, but we strongly encourage our clients to continue contacting us online or via phone. As a tenant, you are entitled to exercise your rights within the scope of the current Public Health Orders and landlords are still to be held accountable to their general obligations under the rental agreement and residential tenancies law.
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31/10/2022

Property Tax: TUNSW provides evidence to NSW Parliament

Last week the Tenants' Union of NSW spoke at the public hearing for the NSW Parliamentary Inquiry into the Property Tax (First Home Buyer) Bill 2022 in support of the introduction of a…
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20/10/2022

Pets and renting — share your experience!

We would like to hear from NSW renters about your experiences renting with pets (or trying to get landlord permission for a pet). We will use information you provide to us to collate a…
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19/10/2022

NEWTAAS Annual Report 2022

Spiralling rents threaten many tenants with homelessness if they lose their homes. Many tenants are being evicted for no reason (no grounds terminations). NEWTAAS Tenant Advocates assess a…
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14/10/2022

Healthy Homes for Renters at NSW Parliament

Yesterday the Tenants' Union of NSW alongside Better Renting and Sweltering Cities provided a briefing on Healthy Homes for Renters to a diverse, cross section of Members of the NSW…
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05/10/2022

Evicted! A comedy about renting in Sydney

Evicted! is a new comedy about renting in Sydney. The film won the audience award for best feature at the 2022 Sydney Film Festival. It follows a ragtag bunch of millennial housemates who get…
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23/09/2022

Outasite - land lease community magazine

The Tenants' Union has just published issue 8 of Outasite – our annual printed publication for land lease communities! It has been delivered to mailboxes in communities all over NSW.
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23/09/2022

Devastating impact of the floods in the Tweed Chinderah Area

Residential land lease communities in the Northern Rivers region of NSW were severely impacted by floods in early 2022. Many land lease communities are located on low lying, flood-prone land…
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23/09/2022

Fixed method site fee increases becoming the trend

The Tenants’ Union have noticed a trend towards operators preferring to use the fixed method for site fee increases. This trend has many implications for home owners and will ultimately lead to…
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23/09/2022

Fair Market Value – A win in one case and an anomaly uncovered in another

An anomaly has been exposed in the safeguards for fair market value when setting site fees in new site agreements, when the operator owns the home that is being sold.
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23/09/2022

The non-compliant mediation form

An NCAT matter began as a collective application disputing a site fee increase at Milton Valley Holiday Park. At formal hearing the Member decided the Tribunal did not have jurisdiction on a…
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23/09/2022

Residents battle for clean water

Residents of a land lease community in western metropolitan Sydney have been forced to do battle over the quality of their drinking water. They have been concerned for a considerable period of…
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23/09/2022

Emergency services vehicle access

This article highlights the importance of operator compliance with all requirements under the Residential Land Lease Communities Act 2013 (RLLC Act). Operators are required under the RLLC Act to…
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