As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. This information is for tenants facing termination, when a warrant for possession has been issued by the Tribunal.
In NSW, the Residential Tenancies Act provides for the circumstances for the termination of a residential tenancy agreement. The processes are highly regulated and you may only be forcefully evicted from the premises by the Sheriff of NSW with a proper order and warrant from the NSW Civil and Administrative Tribunal (NCAT), or Court.
If your tenancy is terminated by an order of the Tribunal or Court, the termination order will also specify the date by which vacant possession must be given. The ‘order for possession’ may take effect immediately or it may be suspended until a later date.
It is important that you get a copy of the Tribunal or Court orders. The 'Notice of Orders' should tell you why your tenancy has been terminated and when the premises must be returned to the landlord. The orders may also set out further conditions so it is important that you read the orders carefully.
The majority of termination orders are made by the Tribunal. Only in very limited circumstances are termination orders made by the Courts.
Warrants for possession under the Residential Tenancies Act
If you are still in the premises after the date for possession then you will be in breach of the Tribunal orders and your landlord/agent can apply for a ‘warrant for possession’. The Registrar of the Tribunal will determine if the termination order has been breached and then issue the warrant.
The time limit is 30 days to apply for the warrant. If the landlord/agent is out of time, they must demonstrate that the delay has been caused by genuine but unsuccessful attempts to reach an agreement with the tenant to reinstate the tenancy. If the Tribunal allows the extension, a warrant for possession will be issued.
Enforcement process Step 1: Warrant for Possession is issued by the Tribunal
Once the warrant for possession is issued by the Tribunal, the landlord/agent communicates with the Office of the Sheriff of NSW.
The warrant for possession must be executed within 28 days of the date of issue. If the warrant has expired, the landlord/agent will have to reapply for a new warrant and provide reasons for the delay.
The Tribunal will notify you when a warrant for possession is issued.
Enforcement process Step 2: Execution of the warrant for possession by the Sheriff
Warrants for Possession now get to the Office of the Sheriff electronically. When the landlord pays the fee, the Sheriff will execute the warrant. The timing of execution depends on the workload of the Sheriff. The Office of the Sheriff has a policy that they do not inform tenants of the time and date for execution. If you need to communicate with the Sheriff, provide your name, address and Tribunal file number. The Sheriff's Civil Operations Unit can be contacted by phone (02) 8688 4080 and email email@example.com
Only the Sheriff is empowered to execute the warrant and evict you from the premises. Your landlord/agent may not do so even if they call on the Police.
We recommend that you do not resist the eviction and that you fully cooperate with the Sheriff. The Sheriff will inform you of the process and if you resist, they may use reasonable force and obtain the assistance of police.
You still have rights in relation to any goods that you leave behind. You should however take any important paperwork and cards with you, especially identity documents so that you can apply for assistance such as Crisis Payment from Centrelink and/or housing assistance from charitable organisations.
Goods left behind
Your landlord/agent must not destroy or dispose of the goods that you leave behind before giving you the correct notice and a chance to recover them. The amount of notice will depend on the type and value of the goods. The Uncollected Goods Act 1995 sets out the process that a landlord/agent must follow when dealing with goods left behind. Your rights are set out fully in Factsheet 25: Goods left behind, including seeking compensation for goods improperly destroyed by the landlord/agent.
Try to negotiate a date with the landlord/agent to recover your goods. Keep these communications in writing such as by email or text.
When you return to collect your goods, try to get all your possessions and leave the property genuinely vacant. Take photographs of the premises to show the state and condition of the property is reasonably clean and in the same condition as when you commenced the tenancy, except for fair wear and tear.
Pay to stay?
If your tenancy was terminated solely on the ground of failure to pay rent or water usage charges or other utility charges (charges for the supply of electricity, gas or oil), then you may be able to save the tenancy, even if the warrant for possession has been issued by the Tribunal. This is after the warrant has been issued or Step 1 above but before execution or Step 2.
You should check if the Tribunal orders terminating your tenancy state that you have ‘frequently failed to pay rent, and/or water usage charges.’ If the Tribunal did not make such a finding or found that it was not satisfied that you have ‘frequently failed to pay’, then you may be able to save the tenancy if you pay all of the rent and/or utility charges owing, or come to an agreed repayment plan with the landlord/agent and stick to it.
Remember, the 'Pay to Stay' protection is only available if the tenancy was terminated solely on the ground for failure to pay rent and/or utility charges in accordance with the tenancy agreement. You should read the Tribunal orders carefully. For more information, please also see Factsheet 5: Rent Arrears.
If you pay all the rent, water usage charges or utility charges owing, make sure you keep all the evidence such as receipts or bank transfer confirmation and go to the real estate agency to get a copy of the updated rent ledger. If you have come to an agreement with the landlord/agent about a repayment plan, make sure it is in writing.
The landlord/agent must notify the Sheriff that this has occurred and by operation of the law, the warrant for possession ceases to have effect.
Failure to notify the Sheriffs Office is against the law and the landlord/agent can be fined up to $2,200.
If the landlord/agent refuses to contact the Sheriff, you can apply to the Tribunal for an order directing the landlord/agent to comply with this requirement. You must do this on an urgent basis and before the Sheriff executes the warrant.
When the warrant for possession ceases to have effect, your landlord/agent may not enforce the order and evict you. This means you can remain in the property and the tenancy is effectively reinstated.
Please contact your local Tenants Advice and Advocacy Service (TAAS) for further advice and assistance – find your local TAAS contact details by entering your postcode or suburb in the 'Contact us' search.
- Residential Tenancies Act 2010 – sections 89, 119, 120 and 121
- Uncollected Goods Act 1995
- Sheriffs Act 2005 – section s7A
Infosheet updated February 2023
This resource is intended as a guide to the law and should not be used as a substitute for legal advice. It applies to people who live in, or are affected by, the law as it applies in New South Wales, Australia.
© Tenants’ Union NSW.