Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-5pm

Tue:

10am-2pm, 3pm-5pm

Wed:

10am-2pm, 3pm-5pm

Thu:

10am-2pm, 3pm-5pm

Fri:

10am-2pm, 3pm-5pm

ABOUT

COVID-19 service update: Tenant Advocates are working remotely to keep our advice service operating. SSTAAS advice line hours have been extended to Monday to Friday between 10am-2pm and 3pm-5pm. For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please contact 02 9789 3744 and check for availability.

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.

SSTAAS is a program of Metro Assist.

NEWS

Job opportunity: Tenant Advocate, Southern Sydney

metro assist logo
Southern Sydney Tenants Advice & Advocacy Service, auspiced by Metro Assist (formerly Metro Migrant Resource Centre), is seeking a driven and experienced motivated Tenant Advocate to join our dynamic organisation committed to making positive impact in people’s life.
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Staying Connected – TAAS Conference 2020

TAAS Conference 2020
Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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Renters' Guide to COVID-19

Covid19 graphic
This guide covers common questions about renting during Coronavirus COVID-19 in NSW. A 60 day stop on evictions for some tenants began on the 14th July 2021. This has now been extended and will end on the 11th November 2021. The previous Eviction Moratorium Period which began in April 2020 came to an end on 26 March 2021. However a six-month Transition Period was implemented. During the Transition Period there will be limited protections against eviction for tenants with COVID-induced arrears and these are in addition to the 60 day stop on evictions for some tenants.
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Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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Q+A: Water restrictions, drought and rental bond

Watering can
"The agent is demanding all of my bond to pay for turf and lawn work. The lawn is not what it was at the beginning of the tenancy. But, we are in drought and there are water restrictions. It does not seem fair that I have to pay for turf etc when the lawn would probably have died anyway. Where do I stand? What can I do?"
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