Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-5pm

Tue:

10am-2pm, 3pm-5pm

Wed:

10am-2pm, 3pm-5pm

Thu:

Unavailable

Fri:

10am-2pm, 3pm-5pm

Contact online

 

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.

For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please call 9789 3744 and check for availability.

SSTAAS is a program of Metro Assist.

NEWS

05/12/2022

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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09/11/2021

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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12/11/2020

Staying Connected – Tenant Advocates Conference

Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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20/10/2022

Pets and renting — share your experience!

We would like to hear from NSW renters about your experiences renting with pets (or trying to get landlord permission for a pet). We will use information you provide to us to collate a…
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19/10/2022

NEWTAAS Annual Report 2022

Spiralling rents threaten many tenants with homelessness if they lose their homes. Many tenants are being evicted for no reason (no grounds terminations). NEWTAAS Tenant Advocates assess a…
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14/10/2022

Healthy Homes for Renters at NSW Parliament

Yesterday the Tenants' Union of NSW alongside Better Renting and Sweltering Cities provided a briefing on Healthy Homes for Renters to a diverse, cross section of Members of the NSW…
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05/10/2022

Evicted! A comedy about renting in Sydney

Evicted! is a new comedy about renting in Sydney. The film won the audience award for best feature at the 2022 Sydney Film Festival. It follows a ragtag bunch of millennial housemates who get…
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23/09/2022

Outasite - land lease community magazine

The Tenants' Union has just published issue 8 of Outasite – our annual printed publication for land lease communities! It has been delivered to mailboxes in communities all over NSW.
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23/09/2022

Devastating impact of the floods in the Tweed Chinderah Area

Residential land lease communities in the Northern Rivers region of NSW were severely impacted by floods in early 2022. Many land lease communities are located on low lying, flood-prone land…
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23/09/2022

Fixed method site fee increases becoming the trend

The Tenants’ Union have noticed a trend towards operators preferring to use the fixed method for site fee increases. This trend has many implications for home owners and will ultimately lead to…
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23/09/2022

Fair Market Value – A win in one case and an anomaly uncovered in another

An anomaly has been exposed in the safeguards for fair market value when setting site fees in new site agreements, when the operator owns the home that is being sold.
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23/09/2022

The non-compliant mediation form

An NCAT matter began as a collective application disputing a site fee increase at Milton Valley Holiday Park. At formal hearing the Member decided the Tribunal did not have jurisdiction on a…
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23/09/2022

Residents battle for clean water

Residents of a land lease community in western metropolitan Sydney have been forced to do battle over the quality of their drinking water. They have been concerned for a considerable period of…
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23/09/2022

Emergency services vehicle access

This article highlights the importance of operator compliance with all requirements under the Residential Land Lease Communities Act 2013 (RLLC Act). Operators are required under the RLLC Act to…
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23/09/2022

Wills and Probate

In a recent decision of the NSW Civil and Administrative Tribunal (NCAT) Appeal Panel the question of whether a home can be sold (onsite in a community) without a grant of probate has been…
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