Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9.30am-1pm, 2-5pm

Tue:

9.30am-1pm, 2-5pm

Wed:

9.30am-1pm, 2-5pm

Thu:

9.30am-1pm, 2-5pm

Fri:

9.30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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Tue, 09/11/2021 - 12:28

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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Thu, 17/12/2020 - 06:55

Practical advocacy for social housing tenants

Marrickville Legal Centre is home to two tenancy services – the Inner West Tenants’ Advice and Advocacy Service (IWTAAS) and Northern Sydney Area Tenants Service (NSATS). The services provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.  The services have recently introduced a Social Housing Clinic for residents of Sydney’s inner west and Northern Sydney area.
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20/06/2023

Lessons from USA Mobile Home Parks

In the USA, the equivalent of residential land lease communities (RLLCs) are called mobile home parks. In 2022 the number of residents living in mobile home parks in the USA was more than twenty…
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20/06/2023

Sustainable Energy should be an option for all residents

At the Tenants’ Union we are increasingly receiving calls from home owners who are finding roadblocks in the way of switching their homes to renewable energy in the form of rooftop solar panels…
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20/06/2023

Crown Land not an excuse to evade rights of home owners

In NSW more than half of the land in the state is Crown Land. It is owned by the NSW State Government. In NSW there are many residential land lease communities which are located on Crown Land.…
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20/06/2023

Buyer Beware: home ownership in land lease communities

When someone is buying into a residential land lease community (RLLC) the home purchased is either from the current home owner (vendor/ seller) or from the operator of the community selling a…
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20/06/2023

Holding operators to account when on fixed method site fee increases

In our last edition of Outasite we discussed the trend toward fixed method site fee increases. One of the downsides to this method that we highlighted is there is less incentive for operators to…
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20/06/2023

Heart Award recognises the work of Sandy Gilbert

Our last edition of Outasite featured an article co-authored by Sandy Gilbert about the impact of the floods on land lease community residents in Tweed Heads and Chinderah. Sandy had set up a…
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16/06/2023

Tenants' Union supports event Homes for People, Not Profits: End the Housing Crisis

The Tenants' Union of NSW expresses its support for the Homes for People, Not Profits: End the Housing Crisis event on 17th June organised by Action for Public Housing and the Anti-Poverty…
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07/06/2023

Renting and Housing Advocates: ‘NSW Government is Listening'

Renting and housing advocates say the NSW Government is listening and committed to improving the rental system as the government announces the Rental Commissioner will explore further how best…
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05/06/2023

Concerns planned reforms to 'end secret rent bidding' will introduce rent auctions

On Friday the Tenants Union of NSW attended hearings for the NSW Parliamentary Inquiry on the Rental Fairness Bill 2023. Along with sector colleagues we raised concerns that planned reforms to…
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29/05/2023

Aboriginal Housing and Housing Activism in NSW

Aboriginal housing activism in New South Wales has a 135 year history. This report from the Tenants’ Union of NSW documents this history from the dispossession of land and housing at the…
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04/05/2023

Cost of living in NSW survey 2023

The NSW Council of Social Services (NCOSS) has launched their Cost of Living in NSW 2023 survey. The Cost of Living in NSW project seeks to get a better understanding of the impact of cost-of-…
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03/05/2023

Tenants' Union joins May Day rally – workers rights and housing justice go hand in hand

May Day (International Workers’ Day) is an important tradition established in the 1800s. In many countries it is a public holiday and allows workers to rally around issues they are facing. 
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