Inner West Tenants' Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9.30am-1pm, 2-5pm

Tue:

9.30am-1pm, 2-5pm

Wed:

9.30am-1pm, 2-5pm

Thu:

9.30am-1pm, 2-5pm

Fri:

9.30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

ABOUT

COVID-19 service update: Tenant Advocates are working remotely to keep our advice service operating. When you call our Service you will be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24 - 72 hours. Alternatively on our website you can submit an online enquiry and we will get in contact. When we call you we will be calling from a private number.

Inner West Tenants' Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. After identifying the nature of your tenancy issue we will ask you to leave your name, suburb and telephone number and a tenant advocate will call you back. We try to return all calls within 24 - 48 hours, however calls from boarders and lodgers will be taken immediately whenever possible. Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

Submit an online enquiry at mlc.org.au.

NEWS

Tenant Advocates working together to support renters

Tenant Advocates at the TAAS Network Meeting
Last week, Tenant Advocates came together for the Tenants’ Advice and Advocacy Services (TAAS) Network meeting. Around 60 Advocates participated in the meeting over two days, representing almost all TAASs from across New South Wales.
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Make Renting Fair gains momentum

Make Renting Fair campaigners and supporters in Redfern
In NSW current tenancy legislation allows landlords in the private market to end a tenancy without having to give a reason. This means renters are often scared to enforce their rights because they know they can get kicked out for things like asking for repairs or challenging an excessive rent increase. Make Renting Fair is a community campaign calling for law reform to end these unfair evictions. Support for the Make Renting Fair campaign continues to grow.
Read more

Make Renting Fair – community support growing

Make Renting Fair
Make Renting Fair is a new community campaign to end unfair evictions. Bringing together a strong coalition of local community organisations, unions, and faith based organisations, the Tenants Union of NSW and Tenants Advice and Advocacy Services are calling on the NSW State Government to make renting fair, and ensure renters in New South Wales are protected against unfair evictions.
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Complaints to Fair Trading

Landlords and their agents must comply with certain of provisions in the Residential Tenancies Act 2010. They can be penalised for not complying, subject to investigation by NSW Fair Trading. You can use these sample letters to make complaints to Fair Trading for resolution of complaints.
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My home is like my castle

Lewin George
Home means security for me – this is where I feel safe. My home is like my castle, even though it's one room at the back of my landlord's house. I also like to go out, but I value my privacy when I’m at home. The landlord's dogs are good, they keep watch.
Read more