Inner West Tenants' Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9.30am-1pm, 2-5pm

Tue:

9.30am-1pm, 2-5pm

Wed:

9.30am-1pm, 2-5pm

Thu:

9.30am-1pm, 2-5pm

Fri:

9.30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

ABOUT

COVID-19 service update: Tenant Advocates are working remotely to keep our advice service operating. When you call our Service you will be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24 - 72 hours. Alternatively on our website you can submit an online enquiry and we will get in contact. When we call you we will be calling from a private number.

Inner West Tenants' Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. After identifying the nature of your tenancy issue we will ask you to leave your name, suburb and telephone number and a tenant advocate will call you back. We try to return all calls within 24 - 48 hours, however calls from boarders and lodgers will be taken immediately whenever possible. Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

Submit an online enquiry at mlc.org.au.

NEWS

Practical advocacy for social housing tenants

Text reads social housing clinic
Marrickville Legal Centre is home to two tenancy services – the Inner West Tenants’ Advice and Advocacy Service (IWTAAS) and Northern Sydney Area Tenants Service (NSATS). The services provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.  The services have recently introduced a Social Housing Clinic for residents of Sydney’s inner west and Northern Sydney area.
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Using artificial intelligence to improve access to justice

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Marrickville Legal Centre has launched a new virtual legal assistant named ‘NALA’ to help people with basic legal queries online.
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Staying Connected – TAAS Conference 2020

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Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy reform, and advocate work practice. We looked in detail at the effects COVID-19 has had on tenants lives, the Tribunal’s practices, tenancy law, and mental health. 
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Renters' Guide to COVID-19

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The Tenants' Union of NSW is regularly updating our Renters' Guide to COVID-19. The Guide covers common questions about renting in NSW during the Coronavirus COVID-19 crisis.
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Advice and advocacy for renters in every community

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Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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