Repairs before tenancy

Note: tenancy law changed on 23rd March 2020. All our factsheets are up to date, but sample letters are still under review.

You should send this letter to your landlord before the tenancy starts if you have made verbal agreement that they will carry out certain repairs before you sign the agreement. If they fail to carry out the promised repairs, you can refuse to enter the agreement and have the holding fee refunded to you.

Cut and paste the template letter below or download a copy from the link above. Remember to substitute your details for the details contained in [square brackets].

[Your name and address]


[Landlord’s or agent’s name and address]

Dear …

Re: Repairs to [rental premises address]

I am writing to confirm your agreement on [date] to repair [the window in the front room] of the above premises before I move in. You have agreed to repair [this window] within [one week].

I draw your attention to section 24(5) of the Residential Tenancies Act 2010, which states:

“a holding fee must not be retained by the landlord if the tenant refuses to enter into the residential tenancy agreement because of a misrepresentation … .”

Thank you for your assistance. Should you require any further information please contact me on [phone number] during work hours.

Yours sincerely

[Prospective tenant]