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Outasite Lite is our land lease community email newsletter, sent 3-4 times a year. Subscribe hereOutasite magazine is printed once a year and distributed via post. Both are free for residents and their advocates. Full archive here.


Sandy Gilbert: Resident advocate

Sandy Gilbert is an advocate for residents of land lease communities in the Tweed area and a member of the Residential Parks Forum. She agreed to share her story with us for this issue of Outasite.
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Rules of conduct

Outasite article
Schedule 1 of the Residential (Land Lease) Communities Act 2013 sets out the rules of conduct for operators and section 54 of the Act requires compliance with those rules. Taking action regarding operator conduct can be a difficult and stressful process and many home owners either don’t try or give up. Home owners have told the Tenants’ Union there is no way to enforce the rules of conduct and operators can behave in any way they want without fear of penalty. In this article we share two stories from home owners.
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Out now! Outasite issue 4

Outasite 2018 cover
Outasite issue 4 is hot off the presses and finding its way into mailboxes in land lease communities all over NSW. This issue contains articles including: Electricity usage charges; Site Fee Increase dispute at NCAT; Agreements; Abandonment; Local Government Regulations; Rules of conduct; Sandy Gilbert - Resident Advocate; Sale of home; Vale Christina; Home sales; Buyer beware.
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Power to the people – at a reasonable price

With the commencement of the Residential (Land Lease) Communities Act 2013 (the Act) the method of calculating consumption charges for electricity, gas and water changed. The Tenants’ Union has highlighted the change through articles and a report. We have also held discussions with home owners, Tenant Advocates, the NSW Energy and Water Ombudsman (EWON) and NSW Fair Trading to explain that operators should not and cannot charge more than they are charged by their utility providers. Read more in this issue of Outasite Lite.
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Tenant Advocates working together to support renters

Tenant Advocates at the TAAS Network Meeting
Last week, Tenant Advocates came together for the Tenants’ Advice and Advocacy Services (TAAS) Network meeting. Around 60 Advocates participated in the meeting over two days, representing almost all TAASs from across New South Wales.
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Stand your ground

When it comes to agreements, promises and contracts the advice is always the same – get it in writing. Why? Because if a dispute arises the terms, or even the existence, of a verbal agreement can be difficult to prove. In this edition of Outasite Lite we look at a recent case about whether a statement made by an agent amounted to a verbal agreement.
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2017 in review

With Christmas fast-approaching 2017 is coming to an end. The Residential (Land Lease) Communities Act has been operating for two years and continues to throw up familiar disputes and surprises. In this issue of Outasite Lite we look back over the year and report on the emerging and continuing issues for home owners in land lease communities.
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Residents' committees

Residents’ committees are a common feature of residential land lease communities and they have an important role. They can be a voice for residents, a source of information and support and the conduit between the operator and residents of the community. Many committees carry out a number of functions and some have sub-committees for particular purposes, for example to organise social activities. The Residential (Land Lease) Communities Act (the Act) sets the rules around residents’ committees.
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