Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-5pm

Tue:

10am-2pm, 3pm-5pm

Wed:

10am-2pm, 3pm-5pm

Thu:

Unavailable

Fri:

10am-2pm, 3pm-5pm

Contact online

 

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.

For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please call 9789 3744 and check for availability.

SSTAAS is a program of Metro Assist.

NEWS

Wed, 06/12/2023 - 13:22

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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Tue, 09/11/2021 - 12:28

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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01/09/2020

Submission: Explanation of Intended Effect – proposed Housing Diversity SEPP

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01/09/2020

Fair market value

This article is not about home sales, although that is what gives rise to the issue, it’s about site fees and site fee increases. Fair market value appears in sections 109 and 111 of the…
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01/09/2020

Fixed method site fee increases

The concept of increasing rent or site fees by a fixed method is not new. Fixed method increases were possible and did happen under the (repealed) Residential Parks Act 1998. What the…
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01/09/2020

How did we get here?

With the review of the Residential (Land lease) Communities Act 2013 due to commence at the end of the year we thought it would be interesting to take a look at the history of tenancy…
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01/09/2020

Retirement upheaval

On 31 December 2019, His Honour Justice Rothman finally handed down his decision in the case of Commissioner for Fair Trading v Jonval Builders Pty Ltd, Hacienda Caravan Park Pty Ltd and John…
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01/09/2020

Community rules

We could write three or four articles about community rules and still not address all of the confusion and questions that arise out of Part 8 of the Residential (Land Lease) Communities Act. We…
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01/09/2020

Hummmmm

Just when we think it’s all over a brand new electricity conundrum pops up. This time the question is whether an operator can stop providing electricity to home owners through the embedded…
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01/09/2020

Shifting sands

It is fair to say that land lease living is a unique arrangement. The community aspect is attractive to many people but when you own a home that sits on land owned by another party, you cannot…
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18/08/2020

Supporting older renters to 'age-in-place'

Recently the Tenants’ Union of NSW made a submission to NSW Department of Communities and Justice as part of their consultations for the next NSW Government strategy for seniors. We recommended…
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10/08/2020

A 20 Year Vision for Housing - where are the renters?

The TUNSW submission to the NSW Housing Strategy provides a focus on the need to address crucial issues for people renting their homes in NSW. We've published our submission and…
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05/08/2020

Strata renters: have your say on renewable energy

We know that renters' voices are often missing when it comes to discussions about renewable energy and strata living. But there is currently an opportunity to be heard, as the NSW…
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03/08/2020

A day in the life of Esther Smith, Tenant Advocate

Esther Smith is a Tenant Advocate at the Greater Sydney Aboriginal Tenants' Service (GSATS). In this interview she talks about her day-to-day experiences as an advocate, as well as what…
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