Northern Sydney Area Tenants Service (NSATS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Northern Sydney Area Tenants Service (NSATS) provides free telephone advice to renters on their rights and responsibilities. We can help you with issues such as: lockouts and evictions, terminations, residential tenancy agreements, repairs, rent increases, locks and security, right to privacy, bond disputes, and going to the NSW Civil and Administrative Tribunal. NSATS also provides legal education sessions and lobbies for law reform to help renters. We do not give advice to landlords.

Our service is available to renters in the Northern Sydney area.

NSATS is a service of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Energy hardship in land lease communities

We have been hearing from residents about cost-of-living pressures related to living in land lease communities. The issues include excessive site fee increases but lately advice is more often…
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Operator responsibilities around emergencies and evacuation procedures

The operator of a land lease community has a responsibility to have emergency evacuation procedures in place. With this responsibility there is also a requirement to reasonably ensure residents…
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Understanding site-fee reductions in land lease communities

Under the Residential Land Lease Communities Act and other related legislation, a land lease community operator has wide ranging responsibilities to ensure communities remain safe, and function…
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Encroachment onto public land by land lease operator

A decision was handed down and published on 30 June 2025 by the NSW Land and Environment Court after the operator of Hacienda Caravan Park Pty Ltd appealed an order issued by Tweed Shire Council.
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Pet hair bill in a land lease community

We were recently informed that a home owner received a bizarre letter of demand from their operator for the cost to remove some dog hair that had strayed over their site boundary.
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Trash talk

This story makes good use of bad rubbish – thanks to the advocacy of a land lease community Residents Association!
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Submission: Anti-Discrimination Act Review

The NSW Law Reform Commission is currently undertaking a review of the Anti-Discrimination Act 1967 NSW. The Tenants' Union participated in a stakeholder consultation meeting and submitted…
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Submission: NSW Mental Health and Wellbeing Strategy

The Mental Health Commission of NSW is leading the development of the Strategy for Mental Health and Wellbeing in NSW. The Tenants' Union contributed to the consultation on this strategy…
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Obituary – Rod Nicoll

The Tenants Union Residential Land Lease Communities team and the Residential Land Lease Communities Forum members are deeply saddened to learn of the recent death of Rod Nicoll.
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Warrawong NAIDOC Family Fun Day 2025 – Celebrating Strength, Vision & Legacy  

This year’s Warrawong NAIDOC Family Fun Day was an incredible celebration of culture, community, and connection.
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Briefing: Residential Tenancies Amendment (Protection of Personal Information) Bill 2025

The Residential Tenancies Amendment (Protection of Personal Information) Bill 2025 was introduced into NSW Parliament in June 2025. The Bill introduces a range of important reforms in relation…
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Submission: Economic Reform Roundtable – Housing System Reform for Productivity and Resilience

The Tenants’ Union of NSW welcomes the opportunity to contribute to the Economic Reform Roundtable and strongly encourages the government to consider housing system reform, particularly in…
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