Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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NSW Labor's “FAIR GO FOR RENTERS” a Strong Step Towards Making Renting Fair

A coalition of 90 tenants, community organisations, unions and faith based groups called “Make Renting Fair” has welcomed NSW Labor’s new renters’ rights policy.
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Meet Jamie Love, Coordinator of WATAAS

This interview introduces Jamie Love, who recently started as Coordinator of the Western Aboriginal Tenants' Advice and Advocacy Service (WATAAS). In the interview, Jamie talks about the…
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Redeveloping Waterloo housing

Inner Sydney Voice have produced a special edition all about Waterloo and public housing renewal. It's really excellent - check it out.
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Tenants' Union Reconciliation Action Plan launched

The Tenants' Union of NSW was proud to launch our Reconciliation Action Plan on 13th September 2017 – the 10th anniversary of the UN Declaration on the Rights of Indigenous Peoples.…
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Illawarra and South Coast Tenants Service says: Make Renting Fair

Illawarra and South Coast Tenants Services team leader Warren Wheeler has featured in the Illawarra Mercury, calling for legislative changes to stop unfair evictions. "A landlord will give…
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Make Renting Fair – community support growing

Make Renting Fair is a new community campaign to end unfair evictions. Bringing together a strong coalition of local community organisations, unions, and faith based organisations, the Tenants…
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Submission: Inquiry into land release and housing supply in NSW

The Tenants' Union has been invited to make a contribution to the Committee’s inquiry into land release and housing supply. Unfortunately we are not in a position to make a detailed…
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Residents' committees

Residents’ committees are a common feature of residential land lease communities and they have an important role. They can be a voice for residents, a source of information and support and the…
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How site fees are increased

It feels like every time we write an article about site fee increases in land lease communities we refer back to the review of the legislation and the fact that this was the biggest issue raised…
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The benefits of assignment

In the last two issues of Outasite we have written articles about the assignment of site agreements. We have talked about the value of the right to assign, the campaign to keep that right and…
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Ron McLachlan: Resident Advocate

Ron McLachlan is a former park resident and long time advocate for residents’ rights. He is a member of the Residential Parks Forum and Port Stephens Park Residents Association. We asked Ron to…
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Community rules clarified

The Residential (Land Lease) Communities Act 2013 (the Act) brought many changes to land lease communities (residential parks) and one of the biggest was in the area of community rules. How…
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