New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Young Renters: We hear you!

This report by the Tenants’ Union of NSW and Youth Action digs into issues facing renters under 30. Young people’s voices feature, with quotes taken from the 304 responses to our survey of young…
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Young Renters: We hear you!

A new report by the Tenants’ Union of NSW and Youth Action digs into issues facing renters under 30. Young people’s voices feature, with quotes taken from the 304 responses to our survey of…
Read more

A day in the life of Tenant Advocate Neissa Carpenter Holmes

We interview Neissa Carpenter Holmes – a Tenant Advocate with Murra Mia Tenant Advocacy Service. Neissa assist tenants in the Illawarra and Shoalhaven area. Her day to day work involves giving…
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WESTS Community Engagement Day

On Friday 21 May 2021, WESTS held a community engagement event at the Skye Hotel in Parramatta to reconnect with key partners of our organisation. The event was a great success. There were over…
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Renting: What needs to change?

“There’s no place like home.” But for so many of us who rent, current tenancy laws and practice prevent renters from feeling the sense of being settled and secure needed to really feel 'at…
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Public housing maintenance: a 'real fix' needed

Yesterday the Tenants' Union NSW's CEO Leo Patterson Ross and Policy and Advocacy Coordinator Jemima Mowbray attended a public hearing of the Follow Up Review of the Management of…
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Submission: Statutory Review of Strata Scheme Laws

This submission focuses on the experiences of renters in strata schemes. We are pleased to provide this submission identifying key ways in which previous reforms to strata law can be built on,…
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Submission: Indigenous Voice Codesign Process and the Interim Voice Report

We would like to thank the Advisory Team for their work in creating the Interim Report to the Australian Government on the Indigenous Voice Co-Design Process. Tenants’ Union of NSW welcomes the…
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COVID Eviction Moratorium ends; Transition Period begins

The COVID eviction Moratorium Period which began in April 2020 is coming to an end on 26 March. However a six-month Transition Period will follow, during which there will be limited protections…
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The long road

Rivergum Holiday Park at Corowa is a small community with about 45 residents including Bob Myles who was one of the first home owners to take an electricity dispute to the Tribunal under the…
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Kincumber Nautical Village Appeal update

On 13 November 2020, Liesl Tesch, MP and Member for Gosford made a Private Members Statement in the NSW Parliament regarding Kincumber Nautical Village (KNV). Ms Tesch had become aware of the…
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Submission: Land Lease Communities Act Review

The Tenants’ Union welcomes the opportunity to provide comment on the Discussion Paper on the Statutory Review of the Residential Land Lease Communities Act (2013).
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