New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
Read more

Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
Read more

Homelessness among older people aged 55 in NSW: TUNSW provides evidence to NSW Parliament

The Tenants' Union of NSW spoke on 18 July on a panel alongside the Homeless Persons' Legal Service, Public Interest Advocacy Centre and Seniors Rights Service at the public hearing…
Read more

Submission: Property and Stock Agents Regulation – Remaking Rules for Property Agents

This is a brief submission on the changes proposed in the new Property and Stock Agents Regulation 2022.
Read more

Healthy Housing: Mould Survey

We encourage everyone, with or without mould currently in their home, to complete this survey from the Healthy Housing Centre for Research Excellence.
Read more

Submission: Inquiry into Embedded Networks

In this submission the Tenants' Union highlights the impact on renters who are required to sign up to an embedded network when they enter into their rental agreements, including tenancy and…
Read more

Joint media release: Disappointing NSW budget fails to invest in public and community housing

The Tenants' Union of NSW along with NSW Council of Social Services, Domestic Violence NSW, Community Housing Industry Association NSW, Y Foundations, and Homelessness NSW are in uproar at…
Read more

Tips: Negotiating with the landlord

Here are some tips to help if you need to negotiate with a landlord or real estate agent. We all negotiate at times, but it can be challenging to negotiate with a landlord. Tenants are generally…
Read more

Rent Increase Negotiation Kit

Many renters are already doing it tough, and getting a rent increase adds to the burden. If you want to negotiate with the landlord/agent, these tools can help.
Read more

Submission: Inquiry into Homelessness among older people aged over 55 in NSW

Everyone needs a home. Housing is the basis from which we ensure our communities’ well-being. This is not simply about the material, physical and structural protections housing provides, but…
Read more

Renting Questionnaire Federal Election 2022

How do the parties plan to respond to the needs of renters following the Federal Election on May 21st? The National Association of Tenants Organisations asked. Check out the responses here.
Read more

NATO Federal Election Questionnaire 2022: Policies and priorities for a fair and secure renting system

The National Association of Tenants' Organisations (NATO) recently wrote to all parties and independent candidates inviting them to respond to our Federal Election Questionnaire. We invited…
Read more

Podcasts

Listen now! Renting Bytes and Renting Matters are podcasts produced by the Tenants’ Union of NSW and Legal Aid NSW. We aim to help renters and community workers understand tenancy law and…
Read more

Submission: Waterloo South Plan

The Tenants' Union brief comments on the Waterloo South proposal are informed by both our understanding of the inadequacies of our current housing system in delivering safe, affordable…
Read more