Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-4pm

Tue:

10am-2pm, 3pm-4pm

Wed:

10am-2pm, 3pm-4pm

Thu:

Unavailable

Fri:

10am-2pm, 3pm-4pm

Contact online

 

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.

For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please call 9789 3744 and check for availability.

SSTAAS is a program of Metro Assist.

Please use our online contact form to ask for advice – fill in your details and we will get back to you as soon as possible.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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How site fees are increased

It feels like every time we write an article about site fee increases in land lease communities we refer back to the review of the legislation and the fact that this was the biggest issue raised…
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The benefits of assignment

In the last two issues of Outasite we have written articles about the assignment of site agreements. We have talked about the value of the right to assign, the campaign to keep that right and…
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Ron McLachlan: Resident Advocate

Ron McLachlan is a former park resident and long time advocate for residents’ rights. He is a member of the Residential Parks Forum and Port Stephens Park Residents Association. We asked Ron to…
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Community rules clarified

The Residential (Land Lease) Communities Act 2013 (the Act) brought many changes to land lease communities (residential parks) and one of the biggest was in the area of community rules. How…
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Site maintenance: Who's responsible?

We never thought we would have to explore the question of responsibility for site maintenance because the answer seems so obvious – the operator owns the land so they have to maintain it. But…
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Tales from the Tribunal

The NSW Civil and Administrative Tribunal (NCAT) hears disputes between land lease community operators and residents. Decisions that NCAT makes about disputes are not binding on other NCAT…
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What is the Residential Parks Forum?

The Residential Parks Forum brings together advocates and lawyers from across NSW to share information and advocate for improvements to the rights of land lease community residents.
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Tara Steers: Tenant Advocate in South West NSW

Tara Steers is a Tenant Advocate in Albury. Up until the commencement of the Act in 2015 Tara had limited experience with land lease community residents but after accompanying the Tenants’ Union…
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Hastings Point Holiday Park: Closure

Hastings Point Holiday Park was once a thriving residential park nestled between the Tweed Coast Road and Cudgera Creek. That changed in 2006 when the park owner discussed gradual closure and…
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Community legal centres support marriage equality

The National Association of Community Legal Centres (NACLC), the peak body for Community Legal Centres across Australia, today reiterated its support for marriage equality.
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Energy and climate – Tenant News special edition

Energy bills. Most of us don’t look forward to getting them. They're often difficult to understand, but the worst part is looking to the spot in the bill where the dollars owed sit in heavy…
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Unfairly evicted for challenging electricity misuse & excessive rent

“We stood up to the landlord. That’s the real reason we were evicted.” Jeremy tells how he received a 'no-grounds' eviction after he challenged the landlord over excessive rent and a…
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