New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us: NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Wed, 06/12/2023 - 13:22

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Mon, 02/10/2023 - 14:18

NEWTAAS Annual Report 2023

This year the New England and Western Tenants Advice and Advocacy Service is celebrating our 21st year of operation. Our Annual Report summarises our work and also includes a selection of statistics and case studies that tell the life of the Service and the stories of our clients.
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Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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19/06/2020

National Association of Tenants' Organisations' Submission to Senate Select Committee on COVID-19 inquiry into the Australian Government’s response to the COVID-19 pandemic

This submission provides background relating to the Australian housing system and private rental sector, and how this interacts with the public health imperatives and restrictions, as well as…
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15/06/2020

Reflections on 10 years of Tenant Advocacy

After 10 and a half years, Maralyn Schofield is leaving her role as Coordinator of the Northern Rivers Tenants' Advice and Advocacy Service. We took the opportunity to ask her for some of…
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15/06/2020

60 day stop on COVID-19 evictions ends, restrictions on evictions continue

From 14 June the initial 60 day stop on evictions for rent arrears where the household is in financial hardship due to COVID-19 ended. However, there are still restrictions on the eviction of…
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12/06/2020

International student COVID-19 crisis accommodation

The NSW Government is funding temporary crisis accommodation for vulnerable international students in NSW during the current COVID-19 pandemic. The scheme will be delivered through approved…
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01/06/2020

Submission: Inquiry into Homelessness

In this submissions we focus on the insufficient protections and supports provided for people who rent their homes, particularly in the private rental market. We outline a range of policy and…
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25/05/2020

Change Management: Social Housing Management Transfers Program Best Practice Report

Between October 2018 and September 2019 the management of more than 14,000 public housing tenancies across nine geographical regions of NSW was transferred from the management of the Department…
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15/05/2020

New report finds investment in social housing is critical to Australia’s post-COVID-19 economic recovery  

Three initiatives are critical to Australia’s post COVID-19 economic recovery, a new report finds: build additional social and affordable housing stock across NSW; repair old social housing…
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14/05/2020

NSW Parliament passes extra emergency measures: what this means for renters

On Tuesday and Wednesday this week NSW Parliament considered a number of measures that might provide further support for NSW renters during the COVID-19 pandemic. While not all of the measures…
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12/05/2020

Further support needed for renters in NSW

The current COVID-19 health crisis has impacted everyone in our community. For many renters the challenge of losing a job and reduced household income, or other financial and health impact, has…
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11/05/2020

Rent Reduction Calculator

We are proud to make this calculator available to people in NSW looking at negotiating rents. It's an unfamiliar process for many people, and it can be tricky working out what you can…
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01/05/2020

Social Housing Management Transfers Program: Best Practice Report – Tenants' Experience

This report focusses on the experiences of tenants during the transfer period and in the months following the transfer with the aim of identifying practices and policies that have impacted…
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01/05/2020

Briefing: Further supports required for renters during COVID-19 health crisis

This briefing provides an overview of the basic framework of the NSW Evictions Moratorium implemented through the Residential Tenancies Amendment (COVID-19) Regulation 2020. We welcome the…
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