Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
Read more

Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
Read more

Solar power and tenants

Grant Arbuthnot, Tenants' Union Principal Legal Officer, discusses three decisions by the NSW Civil and Administrative Tribunal (NCAT). Each of these three decisions has implications for…
Read more

Community Power Revolution

Erland Howden, tenant and member of Blue Mountains Renewable Energy Co-op, talks about ways tenants can be involved in community-owned solar. "Being a tenant can make it harder to be part…
Read more

Bill Busters – campaigning for systemic change

Simple, energy saving technologies are not only good for renters, they are good for the whole country and planet because they reduce the energy demand which is driving up domestic energy prices…
Read more

Power Savers making gains

Sixty households in Coonamble have signed up to a community program to cut their electricity bills. The Coonamble Power Savers Program is an energy efficiency program in operation since July…
Read more

Liveable homes, a liveable climate

The sun falling on Australia’s deserts in just four days could power the whole planet’s electricity needs for a year. That’s a win for the cost of energy in Australia and for the future of the…
Read more

Electricity in land lease communities - it's complicated

Electricity in land lease communities is a complex issue governed by a range of laws, regulations and guidelines that overlap but do not always correspond, writes Julie Lee, Residential Parks…
Read more

Energy issues in Sweden

Peder Palmstierna, from the Swedish Union of Tenants (SUT) visited the Tenants’ Union in March this year and Paul van Reyk, our Senior Project Officer spoke with him about energy issues in…
Read more

The electricity system in NSW – an overview

Electricity is an essential service. It is easy to take it for granted that it will be available to power fridges and lights, heaters and hot water systems every single day, without interruption…
Read more

Help for tenants experiencing problems with their energy or water provider

The Energy & Water Ombudsman NSW (EWON) assists consumers who are having problems with their energy or water provider. EWON is an independent body – we don’t advocate on behalf of consumers…
Read more

A renters’ plan to save energy and money

As part of a special edition of Tenant News focused on the issues facing renters and energy bills, this article by Tenants' Union Advocacy and Research Officer Leo Patterson Ross looks at…
Read more

Make Renting Green by Making Renting Fair

Not being able to access energy efficient homes is just one way in which our unfair renting laws harm tenants. If tenants knew that they would be able to stay in their homes long term, they…
Read more

St George community housing energy efficiency strategy

Clarissa and other tenants at St George Community Housing are benefiting from new energy efficient, affordable homes. From retrofits to new builds St George Community Housing (SGCH) is working…
Read more