Eastern Area Tenants Service (EATS)

 

CONTACT

Phone

(02) 9386 9147

Hours:

Mon:

10am - 1pm

Tue:

10am - 1pm

Wed:

10am - 1pm

Thu:

10am - 1pm

Fri:

10am - 1pm

Note:

You can also contact us via 'get help' on our website...

ABOUT

COVID-19 service update: Tenant Advocates are working remotely to keep our advice service operating. You can still reach us on (02) 9386 9147, or make an online enquiry. There may be increased wait times for a call back, however if you leave a voicemail or an online enquiry someone will get back to you. Please try to avoid leaving multiple messages as this may delay us further.

During this period we will not be attending the Tribunal or doing community outreach. If you have a Tribunal hearing and require advice on the day, there will be numbers provided where you can directly contact a tenant advocate.

Eastern Area Tenants Service (EATS) offers free advice, information and help to tenants who are having problems with their landlords or real estate agents. We are funded by NSW Fair Trading. Most of our funds come from the interest earned on tenant's bonds. EATS helps tenants in private rental and public housing. We also help boarders and lodgers. Our services are available to renters in the Waverley, Woollahra and Randwick council areas in Sydney's Eastern Suburbs. We are not able to help landlords or head tenants in a dispute with a sub-tenant or lodger.

We can accept requests for advice via our website – click on the 'get help' icon at eats.org.au.

NEWS

Renters' Guide to COVID-19

Covid19 graphic
The Tenants' Union of NSW is regularly updating our Renters' Guide to COVID-19. The Guide covers common questions about renting in NSW during the Coronavirus COVID-19 crisis.
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Advice and advocacy for renters in every community

Tenant Advocates at the Network Meeting
Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work of our Network, from stalls in the community, to our Network Conference, to winning compensation for tenants, to resisting unfair evications, and helping tenants who are facing mutiple disadvantage.
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Tenant Advocates come together for Network Meeting

Tenant Advocates at the Network Meeting
Tenant Advocates from across New South Wales recently came together for another successful Network Meeting organised by the Tenants' Union. There were sessions on the new domestic violence tenancy laws, the 'pay to stay' principle in relation to rent arrears, electricity in land lease communities, the NDIS, social housing transfers, and much more.
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David and Goliath: One tenant’s 14-year battle for repairs

David Bott
Public housing tenant David Bott
David Bott’s long-running battle in the Tribunal shone a light on a serious issue which public housing tenants know all too well: the systematic failure of FACS to do necessary repairs. After 14 years, FACS made the necessary repairs, but only after getting dangerously close to being found in contempt of the Tribunal. Thanks to David’s tenacity, his case has also paved the way for significant changes to the way FACS will deal with repairs issues.
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Tenant Advocates working together to support renters

Tenant Advocates at the TAAS Network Meeting
Last week, Tenant Advocates came together for the Tenants’ Advice and Advocacy Services (TAAS) Network meeting. Around 60 Advocates participated in the meeting over two days, representing almost all TAASs from across New South Wales.
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