Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Who is the operator?

This may sound like a silly question but the answer is not always as obvious as you may think. The Residential (Land Lease) Communities Act 2013 defines an operator as being ‘the person who…
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The balance of power

The main factor that affects affordability for home owners living in land lease communities is site fees. When they increase it can have a major impact. As mentioned in the article on…
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Interference with sale

The Residential (Land Lease) Communities Act 2013 (the Act) provides home owners with the right to sell their home on site. The Act also states the operator must not cause or permit any…
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Dianna Evans: Land lease community advocate

Di Evans has worked with residents of parks and land lease communities in various capacities since the late 1980’s. She has seen
permanent living in parks change from ‘housing of last…
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Fairness prevails

Good news stories seem to be few and far between in land lease communities, so Barry Sanders, of Terrigal Waters Village, thinks we should share positive outcomes and acknowledge those times…
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Electricity: The battle over usage charges approaches resolution

When we published our last issue of Outasite (in July 2018) the battle over electricity usage charges was in the early stages and as most home owners will be aware, a great deal has happened…
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Cooperative communities

In New South Wales land lease community living appears to be flourishing. In recent years we have seen new communities being opened, others being expanded and an increase in the quality and…
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Out now! Outasite issue 5

Outasite issue 5 is hot off the presses and finding its way into mailboxes in land lease communities all over NSW. This issue contains articles including: Cooperative communities; Electricity…
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Will you stand up for renting pets?

Australia is a pet-loving country. A nationwide survey in 2018 found that 82 per cent of Australians agree that animals make them healthier or happier. NSW is being left behind other parts of…
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New Tenancy Law Regulations – have your say

The Residential Tenancies Amendment (Review) Act 2018 passed late last year – containing a number of positive changes, and some shortcomings. Regulations are currently being drafted; we…
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Public housing – Rental Bonds

Tenants whose homes are managed by FACS Housing may be asked to pay a rental bond. The rules around this bond are different to bonds in the private market in a number of ways.
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NSW Civil and Administrative Tribunal – have your say

The Civil and Administrative Tribunal has been operating for more than 5 years! In that time hundreds of thousands of tenancy, social housing, residential land lease communities and boarding…
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