Southern Sydney Tenants Advice and Advocacy Service (SSTAAS)

 

CONTACT

Phone

(02) 9787 4679

Hours:

Mon:

10am-2pm, 3pm-4pm

Tue:

10am-2pm, 3pm-4pm

Wed:

10am-2pm, 3pm-4pm

Thu:

Unavailable

Fri:

10am-2pm, 3pm-4pm

Contact online

 

ABOUT

Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.

Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.

For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please call 9789 3744 and check for availability.

SSTAAS is a program of Metro Assist.

Please use our online contact form to ask for advice – fill in your details and we will get back to you as soon as possible.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Submission: Response to the Discussion Paper on the Statutory Review of the Residential (Land Lease) Communities Act 2013

The Tenants’ Union welcomes the opportunity to provide comment on the Discussion Paper on the Statutory Review of the Residential Land Lease Communities Act (2013). Part 1 of our submission sets…
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Open Justice and the Tribunal (NCAT)

The Tenants' Union NSW recently provided a short submission to the NSW Law Reform Commission's Open Justice Review currently underway. We focused on two key issues. First, the…
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Responses to Homelessness, January 2021

Check out our submission to the NSW Audit Office's Audit of the NSW Government's responses to homelessness. Everyone deserves a safe, secure, affordable home, and the NSW Government is…
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Submission: Law Reform Commission’s Open Justice Review – Court and tribunal information

Given the nature of the Tenants' Union's work, this submission focuses on two specific areas concerning open justice and civil matters, specifically matters relating to tenancy, social…
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New housing news service launched

Read all about it! Check out our Housing News Digest … starting 4 January 2021, the Housing News Digest has an exciting new look and you can subscribe now! 
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Submission to the Audit Office of NSW: Responses to Homelessness

This submission focuses on the insufficient protections and supports provided for people who rent their homes. We outline a range of policy and legislative reforms to our rental housing system/s…
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Practical advocacy for social housing tenants

Marrickville Legal Centre is home to two tenancy services – the Inner West Tenants’ Advice and Advocacy Service (IWTAAS) and Northern Sydney Area Tenants Service (NSATS). The services provide…
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Tenants' Union of NSW and Public Interest Advocacy Centre Joint Submission to the NSW Parliament's Follow up Review of NSW Public Housing Maintenance Contracts

The Tenants’ Union and PIAC have significant experience and expertise in the complex policy area of housing and homelessness. We urge the NSW Government to consider investment at scale in…
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No country for young renters?

Young renters do it tough. Expensive rents, share houses, problems with flatmates, the risk of eviction, dodgy landlords, worry about bonds and outstanding repairs are just the tip of the…
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Using artificial intelligence to improve access to justice

Marrickville Legal Centre has launched a new virtual legal assistant named ‘NALA’ to help people with basic legal queries online.
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Annual Report 2019-2020

The past year has been an extraordinary one for the Tenants’ Union, by any measure. Read about our work in our Annual Report for 2019-20.
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Outasite Lite 38 – land lease communities news

Outasite Lite 38 is winging its way across the internet to subscribers' inboxes. Articles in this issue include, "Community recognition for land lease community advocate", "…
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