Inner Sydney Tenants' Advice and Advocacy Service (ISTAAS)

 

CONTACT

Phone

https://rlc.org.au/contact

Please use the online form.

Hours:

Mon:

9.30am-12.30pm, 2-4pm

Tue:

9.30am-12.30pm, 2-4pm

Wed:

9.30am-12.30pm, 2-4pm

Thu:

9.30am-12.30pm, 2-4pm

Fri:

9.30am-12.30pm, 2-4pm

ABOUT

COVID-19 service update: Tenant Advocates are working remotely to keep our advice service operating. Please use our online contact form during this time.

The Inner Sydney Tenants' Advice and Advocacy Service (ISTAAS) provides free, confidential legal information, advice and advocacy to tenants living in public and private residential housing. If a Tenant Advocate is not available when you call, we will take a message and an Advocate will call you back as soon as possible. Our services are available to renters in the City of Sydney, Botany Bay & Leichhardt local government areas.

ISTAAS is a program of Redfern Legal Centre.

Please contact us online at rlc.org.au/contact

NEWS

ISTAAS speaks up for public housing tenants in parliamentary inquiry

Kimberley Mackenzie (RLC Tenants' Advocate), Jacqui Swinburne (RLC Tenancy Coordinator) & Ned Cutcher (TU)
Redfern Legal Centre has spent many years advocating for public housing tenants waiting for basic repairs to be done on their homes. The lack of action they experience, even after correct procedure is followed, can be detrimental to people’s health and wellbeing.
Read more

Share Housing Survival Guide (NSW)

Photo of unwashed plates on a sink
Each year, more and more people move into a share house. Now in its third edition, The Share Housing Survival Guide is designed to provide both practical and legal information for people in share housing. This guide is based on the law applying to residents in NSW in June 2016.
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RLC submission to the Review of the Residential Tenancies Act

Redfern Legal Centre's logo - a stylised building graphic
It has been five years since the Residential Tenancies Act 2010 came into force and it is now due for its five year statutory review. In October 2015, NSW Fair Trading released a discussion paper and Redfern Legal Centre provided input to the review that focused on the following main areas (as well as comments on other areas).
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The Repair Kit

The Repair Kit
A handy guide to getting Housing NSW to repair your home, produced and updated by Redfern Legal Centre.
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Terence faced damp and mould in public housing for years

Terence, a public housing tenant, in front of his house
Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather than his bed.
Read more