Inner Sydney Tenants' Advice and Advocacy Service (ISTAAS)

 

CONTACT

Phone

(02) 9698 5975

Hours:

Mon:

10am-12pm, 2-4pm

Tue:

10am-12pm, 2-4pm

Wed:

Closed

Thu:

10am-12pm, 2-4pm

Fri:

10am-12pm, 2-4pm

ABOUT

The Inner Sydney Tenants' Advice and Advocacy Service (ISTAAS) provides free, confidential legal information, advice and advocacy to tenants living in public and private residential housing. If a Tenant Advocate is not available when you call, we will take a message and an Advocate will call you back as soon as possible.

Our services are available to renters in City of Sydney, Botany Bay & Leichhardt local government areas.

ISTAAS is a program of Redfern Legal Centre.

We encourage you to contact us via our online equiry form at rlc.org.au.

NEWS

Share Housing Survival Guide

Photo of unwashed plates on a sink
Each year, more and more people move into a share house. Now in its third edition, The Share Housing Survival Guide is designed to provide both practical and legal information for people in share housing. This guide is based on the law applying to residents in NSW in June 2016.
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RLC submission to the Review of the Residential Tenancies Act

Redfern Legal Centre's logo - a stylised building graphic
It has been five years since the Residential Tenancies Act 2010 came into force and it is now due for its five year statutory review. In October 2015, NSW Fair Trading released a discussion paper and Redfern Legal Centre provided input to the review that focused on the following main areas (as well as comments on other areas).
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Public housing – Repairs

The Repair Kit
Resources for public housing tenants to help get the repairs done.
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Terence faced damp and mould in public housing for years

Terence, a public housing tenant, in front of his house
Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather than his bed.
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Tips: Take photos when moving in and out

Redfern Legal Centre Tenants' Advocate Tom McDonald
Tenant Advocate Tom McDonald
In this short video, Redfern Legal Centre Tenants' Advocate Tom McDonald says to take photos of what your rental property looks like when you move in, and when you move out.
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