Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Wed, 04/09/2024 - 11:18

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The NSW Government has committed to ending ‘no grounds’ evictions. This means that your landlord will need a valid reason to end your tenancy. Find out more...
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Wed, 06/12/2023 - 13:22

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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22/02/2024

Ending no-grounds evictions for all NSW renters: briefings

These briefings – one long, one short – have been prepared by the Tenants’ Union of NSW for NSW Members of Parliament to help inform their decision making regarding reforms to introduce…
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19/12/2023

Population change and rents

Dashboard examining the relationship between population change, including migration patterns, real rents and vacancy rates
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14/12/2023

Submission: Phase 1 review of the planning and approval processes for caravan parks, camping grounds, manufactured home estates and moveable dwellings

Our submission into the review of the Local Government (Manufactured Home Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2021. This is the first Phase of the review…
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06/12/2023

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with…
Read more
06/12/2023

Tips: Preparing for disasters as a renter

Bushfires, floods, cyclones and severe storms can be unpredictable and scary. While we as individuals can’t do much to prevent a natural disaster, we can take steps to improve our safety and…
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05/12/2023

Tenants' Union supports 'Housing is a Human Right: National Day of Action'

The Tenants' Union of NSW supports the upcoming event, 'Housing is a Human Right: National Day of Action.' It's inspiring to see renters across Australia getting together to…
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28/11/2023

Outasite – land lease communities magazine

The Tenants' Union has just published issue 10 of Outasite – our print publication for land lease communities. It will be delivered to mailboxes in communities all over NSW over the next…
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28/11/2023

Victory! Boggabri resident wins 9 year battle for repairs

Boggabri Caravan Park is a residential land lease community consisting of 15 sites and some powered camping sites, located on Laidlaw Street in Boggabri. The local council, the Narrabri Shire…
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28/11/2023

After the floods: What have we learned and what is needed to protect residents from further flooding disasters

Many residential land lease communities are located close to rivers and coastal areas of NSW and have been severely impacted by the major flooding events we have seen in NSW over the past couple…
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28/11/2023

Navigating pet ownership in land lease communities

For many people pets are part of the family. Pet ownership in Australia is among the highest in the world, and keeping pets has been shown to significantly improve physical and mental health and…
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28/11/2023

Annual Report 2022-2023

It will be no surprise that the housing crisis in NSW has dominated the Tenants' Union's work this year. Read about our work in our 2022-2023 Annual Report.
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28/11/2023

Thirty years in residential community park living

Back in 1993 a move to downsize from Sydney led me to undertake a search for accommodation in the Central
Coast and Nelson Bay areas. At this time a new concept of owning a dwelling and…
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