Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Public housing – Repairs

Resources for public housing tenants to help get the repairs done.
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Submission: Inquiry into Management of NSW Public Housing Maintenance Contracts

The issue of repairs and maintenance for public housing tenants has been a concern for the Tenants' Union and TAASs over a number of years. The Tenants' Union has worked with TAASs to…
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Submission: Response to Fair Trading discussion paper "Statutory Review of the Residential Tenancies Act 2010"

The Tenants’ Union is pleased to provide this response to NSW Fair Trading’s discussion paper for the statutory review of the Residential Tenancies Act 2010. This contribution forms part of our…
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Quick guide: NSW renting laws are under review!

NSW Fair Trading is currently reviewing the Residential Tenancies Act, and has released a discussion paper to gauge community views. Renters say the law should deliver greater stability,…
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Merry Christmas

Paul, Jemima and Julie from the parks team at the Tenants' Union of NSW wish you - our Outasite Lite readers - a very Merry Christmas and Happy New year. We enjoyed sharing residential…
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New laws for park residents

On 1 November 2015 the laws governing the relationship between park owners and park residents changed. In fact, parks are not even called parks any more - the Residential (Land Lease)…
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Submission: Inquiry into elder abuse in NSW

In our submission to the NSW Legislative Council inquiry into elder abuse, the Tenants' Union argues that elder abuse is more than an action between two people with unequal power in a…
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What is a special levy?

Under the new Act if home owners want a new facility or an improvement to the community and the operator refuses to fund it, the home owners can vote to pay for it. This is a special levy.
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Understanding the ins and outs of utility charges

In the Residential (Land Lease) Communities Act 2013 electricity, gas, water and sewerage service are dealt with under the generic term ‘utility’.
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New rules for operators

During the review of the Residential Parks Act 1998 one of the key issues raised by residents was the conduct of operators. Many stories were told about interference with the sale of homes,…
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New rules in communities

Community rules (previously called park rules) are about the use, enjoyment, control and management of a community. Unlike the Residential Parks Act 1998, the Residential (Land Lease)…
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Never give up! The campaign to keep assignment

When the draft Residential (Land Lease) Communities Bill was first released in April 2013 one of the big concerns residents and advocates had was that under the new Act residents would lose the…
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