Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Appeal afoot – fixed method site fee increases

In Outasite Issue 6 (August 2020) we wrote about fixed method site fee increases and mentioned three communities where those methods were being challenged by home owners. Home owners from the…
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Community recognition for resident advocate

Resident Advocate and Residential Land Lease Communities Forum Member Pam Meatheringham was recognised by Jodie Harrison, Member for Charlestown, in the NSW Parliament on 4 August 2020. In the…
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Submission: Proposed amendments to the Social Programs for Energy Code

This submission will address the impact the proposed changes will have generally for renters on low incomes, and those renters with energy provided via embedded networks (generally in strata…
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Celebrating NAIDOC Week: Always Was, Always Will Be.

Tenant Advocates have joined in NAIDOC 2020 celebrations across NSW, in person and online. Western Aboriginal Tenants' Advice and Advocacy Service participated in the Dubbo NAIDOC event.…
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Staying Connected – Tenant Advocates Conference

Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy…
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NEWTAAS Annual Report 2020

I always start these reports by saying that it’s been a remarkable year, but 2020 has certainly exceeded all expectations. Like every organisation, New England and Western Tenants Advice and…
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Tenants’ Union of NSW welcomes a 6-month extension on support measures for NSW renters

The Tenants’ Union of NSW welcomes today’s announcement from the NSW Government confirming the extension of moratorium protections for renters through until the end of March. “The pandemic and…
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Upcoming changes to planning laws: TUNSW submission on the proposed Housing Diversity SEPP

Last week the Tenants' Union of NSW provided comment on the Department of Planning's proposal for a new Housing Diversity SEPP (State Environmental Planning Policy). The new SEPP will …
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Request advice before a Tribunal hearing

Are you going to the NSW Civil and Administrative Tribunal (NCAT)? Would you like advice from your local Tenants Advice and Advocacy Service? Complete the below webform and your local service…
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Renting during COVID-19? Take the survey

​
City Futures Research Centre at UNSW wants to hear about what is has been like renting during the COVID-19 emergency? Have you tried to negotiate a reduced rent? Take the survey and go…
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Report: Supporting Renters Through the Pandemic

In this report we consider NSW renters’ experience in the Private Rental Market during the COVID19 health crisis, and assess the effectiveness of the NSW Eviction Moratorium protections using…
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Report on the situation for NSW renters during COVID-19 demonstrates struggle ongoing, potentially getting worse

Tenants' Union of NSW Report released today demonstrates the struggle many NSW renters continue to face as a result of COVID-19. The report 'Supporting Renters During the Pandemic…
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