Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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#MyRentedHome #MakeRentingFair social media week of action

We’re inviting all NSW renters to join the #MakeRentingFair #MyRentedHome social media week of action, in the week of Monday 4 April to Saturday 9 April. You are invited to share a photo on your…
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Public and community housing – Relocations, Transfers, and Renewal

This page contains resources relating to public and community housing renewal, and transfers of housing stock from public to community providers.
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Financial assistance for renters

NSW is in the midst of a housing crisis and many renters are struggling to afford the rent. However, paying rent is a fundamental obligation of the tenancy agreement. This page contains links to…
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Legal help for flood-affected communities

Our thoughts go out to the people, families and communities impacted by the flooding, storms, and dangerous rainfall across the state. Tenants Advice and Advocacy Services and Community Legal…
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Submission: Consultation on Energy Consumer Policies

This Tenants' Union submission addresses a selection of the issues discussed in the NSW Government Consultation on Energy Consumer Policies paper — those with most relevance to renting…
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Submission: Productivity Commission’s review of the National Housing and Homelessness Agreement Review

The Tenants' Union's focus in this brief submission is on how the agreement can deliver better housing outcomes for those in the broad private rental market, and for those renting in…
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Wills and probate in land lease communities – Appeal Panel settles disputes

In a recent decision of the Appeal Panel the question of whether a home can be sold without a grant of probate has been answered. Probate is the name of a court order granted by the Supreme…
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Disclosure in land lease communities – Tribunal clarifies duty

The obligation on an operator to provide a disclosure statement in the approved form before entering into a site agreement is straightforward. The purpose of the obligation is also clear – to…
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Eviction, Hardship, and the Housing Crisis

Moving house is generally considered one of life’s most stressful events. The financial costs, and the stress and anxiety associated with moving are substantial, and these are exacerbated when a…
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Make Renting Fair - first organising meeting of 2022

Come along to the first Make Renting Fair organising meeting for 2022 where we'll continue to map out what our Make Renting Fair campaign will be getting up to this year. Come and join the…
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International students resources

Factsheets, tips, and other resources for international students.
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Land Lease Communities Act Review Report Recommendations

The Land Lease Communities Act has been under review, and the Report has now been presented with 48 recommendations. In this article we take you through some of the key recommendations.
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