Central Coast Tenants Advice and Advocacy Service (CCTAAS)

 

CONTACT

Phone

(02) 4353 5515

Hours:

Mon:

11am - 3pm

Tue:

11am - 3pm

Wed:

11am - 3pm

Thu:

11am - 3pm

Fri:

Unavailable

 

ABOUT

Central Coast Tenants Advice and Advocacy Service (CCTAAS) is a free service for Central Coast tenants. We have operated for over 15 years, providing telephone and face-to-face advice, advocacy, and community legal education. We are funded through grants allocated to the Tenants Advice and Advocacy Program, overseen by NSW Fair Trading. Funds are raised from interest received on tenants rental bonds lodged with the Rental Bond Board.

Our services are available to renters in the Central Coast Local Government Area. We also assist tenants in the Lake Macquarie Local Government Area where the postcode is the same as Wyong. The region extends from Gwandalan in the north, down the coast to the Hawkesbury River and its islands in the south, and west to Bucketty and beyond Mangrove Creek. Please note that we do not assist landlords.

CCTAAS is a self incorporated not for profit entity managed by a volunteer Management Committee.

NEWS

Rights on Paper, Eviction in Practice

Vulnerable tenants are often expected to navigate housing problems at the very moment they are least able. At NCAT, vulnerable tenants may present with serious issues such as threatened eviction, rent arrears, access issues, hoarding, unauthorised occupants, failure to attend a hearing, and more. However, in practice, these issues are usually linked to a wide range of other factors, including disability, mental illness, trauma, hospitalisation, cognitive impairment, family violence, lack of support, sudden loss of capacity, and others.
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Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Submission: Draft public housing tenants support bill and housing payment deduction scheme

The Housing Payment Deduction Scheme would allow, in two circumstances, public housing authorities (‘public housing lessors’) to request the deduction of monies from the social security payments…
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Submission: Draft Boarding House Act 2012 Regulation

The Tenants' Union of NSW generally supports the draft Regulation, subject to the recommendations and other points discussed below. In addition, we submit that a standard form occupancy…
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Submission: Children and window safety consultation

The Tenants' Union consulted with the Children’s Hospital at Westmead during the development of its report, and has promoted its recommendations as a priority for law reform. We welcome the…
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Submission: Draft standard form occupancy agreement for general boarding houses

The Tenants' Union of NSW supports the draft standard form occupancy agreement for general boarding houses. Subject to three qualifications discussed below, it is a practical, balanced…
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Submission: NSW Fair Trading Review of Regulatory Burden

In this submission, the Tenants' Union is most concerned about the proposals in relation to the 1948 Act. We are strongly of the view that this Act must not be repealed. Hundreds of persons…
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Submission: Strata and community title law reform

This submission is focused on strata government – including by-laws, tenant participation, pets, smoking, and clothes drying; urban renewal – specifically, the housing implications of…
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Annual Report 2011-2012

As a tenant in New South Wales, you are in good company: according to the 2011 Census more than 743,000 households live in rental housing. Read about the Tenants' Union's work for…
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Comment: Boarding Houses Bill 2012

The Tenants' Union of NSW strongly supports the Boarding Houses Bill 2012. The Bill is a much-needed and long-overdue measure of law reform for the NSW boarding house sector and the people…
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Submission on the draft Boarding Houses Bill 2012

The draft Bill is a welcome measure of long-overdue law reform for the boarding house sector in New South Wales. The scope of the reform it seeks to achieve is, however, limited, and there are…
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Submission: Companion Animals Taskforce

The Tenants' Union welcomes the opportunity to make this submission, which is focused particularly on the barriers to companion animal ownership in rental housing. We agree with the…
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Report: Residential Tenancies Act 2010

The Report analyses the way the Residential Tenancies Act 2010 has not affected a significant rebalancing of the landlord-tenant relationship while pointing out improvements in three areas of…
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Briefing: Residential services registration & accreditation

The marginal rental sector serves a valuable role in our housing system, but it is not well-regulated. Unlawful boarding houses – often ordinary houses and flats that have been internally…
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