Central Coast Tenants Advice and Advocacy Service (CCTAAS)

 

CONTACT

Phone

(02) 4353 5515

Hours:

Mon:

11am - 3pm

Tue:

11am - 3pm

Wed:

11am - 3pm

Thu:

11am - 3pm

Fri:

Unavailable

 

ABOUT

Central Coast Tenants Advice and Advocacy Service (CCTAAS) is a free service for Central Coast tenants. We have operated for over 15 years, providing telephone and face-to-face advice, advocacy, and community legal education. We are funded through grants allocated to the Tenants Advice and Advocacy Program, overseen by NSW Fair Trading. Funds are raised from interest received on tenants rental bonds lodged with the Rental Bond Board.

Our services are available to renters in the Central Coast Local Government Area. We also assist tenants in the Lake Macquarie Local Government Area where the postcode is the same as Wyong. The region extends from Gwandalan in the north, down the coast to the Hawkesbury River and its islands in the south, and west to Bucketty and beyond Mangrove Creek. Please note that we do not assist landlords.

CCTAAS is a self incorporated not for profit entity managed by a volunteer Management Committee.

NEWS

Rights on Paper, Eviction in Practice

Vulnerable tenants are often expected to navigate housing problems at the very moment they are least able. At NCAT, vulnerable tenants may present with serious issues such as threatened eviction, rent arrears, access issues, hoarding, unauthorised occupants, failure to attend a hearing, and more. However, in practice, these issues are usually linked to a wide range of other factors, including disability, mental illness, trauma, hospitalisation, cognitive impairment, family violence, lack of support, sudden loss of capacity, and others.
Read more

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
Read more

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Tips: Renting around Koori Knockout

Tips to make sure your home and rent are sorted so you can enjoy Koori Knockout stress-free.
Read more

We want your feedback on our policy priorities!

We have updated our policy priorities to guide our work for the next 5 years, and we'd love your feedback!
Read more

Steps to renting with pets

A step-by-step guide to the rules about keeping a pet in your rental home.
Read more

Eviction Notice Checker

So you've received an eviction notice. This tool is a basic guide to eviction rules. It will help you check if the notice is valid.
Read more

Submission: Investigation into Minimum Energy Efficiency Rental Standards

Submission on the NSW Government's consultation paper investigating the implementation of minimum energy efficiency rental standards. Our responses are guided by our work with renters, the…
Read more

Advancing Tenant Voice: Examining Tenant Participation

This report looks at 40 years of tenant participation initiatives in NSW public housing and explores them further through a case study of the Hamilton South estate in Newcastle.
Read more

Energy efficiency rental standards – renters have your say!

The Minimum Energy Efficiency Rental Standards (MEERS) consultation is now open. Here's how you can contribute.
Read more

Submission: Intergenerational Housing Inequity

Tenants' Union submission to the Select Committee on Intergenerational Housing Inequity
Read more

Removal of residents’ mailboxes

One essential service was recently removed for some land lease community residents, namely their mailboxes.
Read more

ARPRA Successfully Advocates for Liquor Licence Exemption for Over 55’s Communities

New liquor licence exemptions make it unnecessary for a liquor licence to be held for eligible communities. However eligible communities must meet specific criteria.
Read more