Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.
We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).
You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.
WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).
We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
One of the most concerning changes in the new Residential (Land Lease) Communities Act 2013 is the introduction of ‘voluntary sharing arrangements’. Under the voluntary sharing arrangement…
Everyone loves a big, beautiful, shady tree in the backyard or by the side of the road … except, of course, when that tree’s overhanging branches threaten to fall during a storm and cause…
The Residential (Land Lease) Communities Act 2013 (the Act) introduces some new and necessary rights for home owners in the area of home sales. Selling a home on-site without interference should…
It is an operator’s responsibility to ensure that emergency service vehicles can access a park. We spoke to a park resident about the emergency access issues he faced in his park.
The Residential (Land Lease) Communities Act 2013 introduces a new possibility for the setting of site fees in new site agreements. The standard form agreement provides for site fees to be set…
From 1 November 2015 people who rent a home in a residential community (residential park) will have rights and responsibilities under both the Residential Tenancies Act 2010 and the Residential…
Despite the challenging environment the Tenants' Union continues to deliver for tenants in NSW. This
Annual Report gives detail of our important achievements in areas of policy…
In our new feature ‘This is my park’ Janice Edstein of Sea Winds Village shares her experiences of park living. "My husband John had to retire in his 50s because of heart problems and as we…
You may remember we reported on emergency access issues at Wallacia Caravan Park in our May issue of Outasite Lite. Residents considered the emergency access arrangements in the park to be…
On 7 August the final regulation for the Residential (Land Lease) Communities Act 2013 was released by Minister Dominello, the Minister responsible for Fair Trading. Mr Dominello announced that…
The Sirius Building embodies a long struggle by a group of tenants to remain in their community. A central aspect of the proposed listing is the people living in it and their role in stopping…
"I wear many hats: mother, friend, student, teacher, researcher, tenant, wife, country music enthusiast… Each of these, compartmentalised, functions as a well-oiled machine. However, as…
