Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Submission: Federal inquiry into energy efficiency and low income rental homes

The Tenants' Union's  interest in climate change and energy costs for tenants is ongoing. We have been involved in consultative processes and programs concerning energy efficiency. We…
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‘Ending homelessness together’: Tenancy team reaches out to the community for Homelessness Week

In order to raise awareness about homelessness, the WSCLC tenancy team WESTS ran a stall in Centenary Square, Parramatta for Homelessness Week on August 6. Tenant Advocates Miriam, Rachael, Fern…
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NEWTAAS 2018 Annual Report

The New England and Western Tenants' Advice and Advocacy Service had another busy year in 2017-2018. Our staff are a small but tight-knit team. We’re dedicated and hard-working because we…
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Briefing: Scraping it together – NCAT hearings data

This presentation looks at data on NCAT hearings, and who is applying for what. 
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Submission: Easy and Transparent Trading

The Tenants' Union of NSW made this submission to the Department of Finance, Services and Innovation's Easy and Transparent Trading consultation process.
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Submission: Easy and Transparent Trading Consultation

In this submission, the Tenants' Union supports the intent of the consultation paper to improve transparency and consumer choice, but warns that neither of the current proposals will…
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Rent Choice Assist launched

Yesterday Minister Goward announced Rent Choice Assist – this is a private rental subsidy that can support people at risk of homelessness to maintain their rentals with assistance for up to…
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Waterloo Redevelopment Masterplan Process Whiteboard Animation launched

A new video outlining the process for developing the Waterloo Redevelopment Masterplan Process has been launched. The aim of the whiteboard animation project is to provide independent…
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What it takes to keep a TAAS running - Interview with Carol Allen, Administration and Finance at Murra Mia Tenant Advocacy Service

Murra Mia Tenant Advocacy Service advocates on behalf of Aboriginal tenants in their catchment area, which covers Wollongong down to the Victorian border, across to Griffith and Wagga Wagga and…
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Local Government Regulations

When you live in, or operate, a land lease community the Residential (Land Lease) Communities Act (RLLC Act) is not the only legislation you need to know about. The Local Government (…
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Abandoned and alone

Residential land lease community law recognises that people who purchase homes in these communities need to be compensated if the operator takes away the leasehold right on the land where their…
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Wrong Agreement? Don't panic - get legal advice

Contract law and the rules for contract formation play a key part in everyday life and land lease communities are no different – everything flows from the contract. Contracts or agreements are…
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