Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Wed, 06/12/2023 - 13:22

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Mon, 05/12/2022 - 12:59

Standing Strong – Tenant Advocates Conference

In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
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Tue, 09/11/2021 - 12:28

Forging Ahead – Tenant Advocates Conference

In October 2021, around 100 Tenant Advocates from across NSW came together online for our annual Tenants Advice and Advocacy Services Conference, under the theme 'Forging Ahead'. It was a great opportunity for Tenant Advocates to hear from each other about the issues faced by different renters, and to learn, discuss and innovate in our practice. A main focus of the Conference this year was the huge challenges faced by renters due to COVID and the ongoing housing crisis, as well as how we can forge ahead and continue to improve.
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04/03/2020

Tales from the riverside

It was difficult to know where to start this article – it could have so many themes but essentially it is about one man who just wants to live quietly in the land lease community he chose as his…
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13/02/2020

Thank you Julie Foreman!

Julie Foreman is moving on from her role as Tenants' Union Executive Officer, and the Tenants' Union Board and staff would like to thank her for her fantastic contribution. It has been…
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12/02/2020

Advocating for independent living

Recently, the Northern Rivers Tenants' Advice and Advocacy Service was able to assist a tenant to maintain her independent living. The tenant lives in social housing, in a modest three…
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11/02/2020

Ensure all rental homes are safe and healthy

We, a broad collection of community, business, research and environment groups, have come together to call for the NSW Government to set strong minimum standards for rental homes. All rental…
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10/02/2020

Advice and advocacy for renters in every community

Tenant Advocates are hard at work all across NSW – making sure tenants know their rights, so we can keep on building good homes and communities. Here are some of the recent examples of the work…
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07/02/2020

Important info for bushfire affected tenants

We at the Tenants' Union are shocked and saddened by the unprecedented bushfire emergency of the last months. Some of you may have lost your rental accommodation to the fires or may have…
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06/02/2020

Partnering with Ngalaya First Nations lawyers

The Tenants' Union is proud to announce a new partnership with Ngalaya – the peak body for First Nations lawyers and law students in NSW. We will be collaborating on a number of projects.…
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30/01/2020

Working to support People With Disability Australia

The Tenants' Union is pleased to announce a new partnership with People with Disability Australia. We will be supporting PWDA's Disability Housing Advocacy Service, by providing legal…
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03/12/2019

A year to review

Yes, it has been four years since the Residential (Land Lease) Communities Act 2013 (RLLC Act) commenced and that means the statutory review is due next year. The Tenants’ Union has already…
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03/12/2019

Rental Bond Exit Survey launched

In NSW we know a lot about how tenancies begin – there are lots of statistics and articles on rents at the beginning. But there's very little on how tenancies end. No government body in…
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21/11/2019

TU Annual Report 2018-2019

It's been another year of great results for the Tenants' Union of NSW: 1 million sessions on tenants.org.au for critical renting information; 3,934 people helped with their renting…
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20/11/2019

Sector welcomes important reforms to tenancy laws to further protect victims-survivors of domestic violence

We welcome the passing today of important legislation to improve the safety of domestic violence victims-survivors renting in NSW. Today’s Bill strengthens reforms which commenced in February…
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